ContactBabel: 1 in every 25 jobs in UK within contact centre industry

ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But…

CCMA Training – May the Course be with you!

The CCMA have announced a series of training courses for 2016: Training Events – May the…

Are We Creating Knowledge or Just Turning Out Information?

Jabra: Are We Creating Knowledge… or Just Turning Out Information? Holger Reisinger of Jabra explains the…

Content Guru included as G-Cloud 7 Government Supplier

Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud…

Noetica Wins Two Contact Centre Technology Innovation Awards

Noetica Wins Two Contact Centre Technology Innovation Awards – British Call Technology Pioneer Awarded For Industry…

Reports Highlight the Pressing Issues in the Contact Centre

Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…

Broadacres Housing Uses Enghouse Contact Centre Platform

Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach In order to…

Intelecom Survey Reveals State of the Contact Centre

Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…

Netcall secures contract with Local Authority Contact Centre

Netcall secures Liberty Customer Experience Manager contract with a Local Authority Netcall, a leading customer engagement…

Neopost shows what GREAT customer service is

[metaslider id=6819] Neopost Contact Centre shows what GREAT customer service is – Staff at Neopost beat…

10 Ways to Efficiently Manage Inbound Calls

Ten of the best ways to efficiently manage inbound calls in your contact centre – Danny…

Content Guru Featured in DMG Consulting Cloud Report

Content Guru has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Centre Infrastructure Market Report, as…

Enghouse Interactive Signs up IP Integration

Enghouse Interactive Signs up IP Integration as its Latest UK Partner – Systems integrator to add…

Sinclair Voicenet Invests in Customer Support

Sinclair Voicenet Invests in Customer Support with New Appointment Sinclair Voicenet, the UK’s longest established specialist…

Jabra Blog: Get it Done, Faster, with a “How-to-Do” List

Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…

Content Guru named Cloud Provider of the Year

Content Guru named Cloud Provider of the Year at 2015 UK IT Industry Awards Content Guru…

PCI DSS Compliant Card Payments in Contact Centres

PCI DSS Compliant Card Payments in Contact Centres Improving customer trust and de-scoping from the regulations…

Jabra: From Production Line to Knowledge Factory

From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts…

Sabio extend support for European Contact Centre Awards

Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards…

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