interactions 2017 – Customer Conference – June 6th
…AND TOP FIVE REASONS TO ATTENDONE: New Release – Robotic Process Automation With its latest enhancements, NICE RPA supports more…
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NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The solution optimizes customer experience…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares valuable tips on how…
NICE EVOLVE WFM Brings Forecasting to All Organisations
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading SaaS workforce management solution…
NICE Interactions: Carl Jorgensen, Head of Planning from Metro Bank
NICE Interactions 6th June IET Savoy Place, London Metro Bank had a requirement for a workforce management solution that not…
The Contact Squad – Now at a Contact Centre Near You
Recognize these guys? Help them be the best with NICE Adaptive Workforce Optimization. Are…
NICE Customer Authentication Has Never Been Easier
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels…
NICE Release New Engage Omnichannel Recording Platform
New Release of NICE Engage Omnichannel Recording Platform Lets Organisations Deliver a Consistent Customer Experience across All Interaction Channels The…
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager, BT & Karen Inbar,…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading telecom leverages NICE’s voice-based…
NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in the cloud NICE have…
NICE Ring The Nasdaq Market Opening Bell
On Monday (12th September 2016) NICE rang the Nasdaq market Opening Bell, in celebration of a year during which NICE…
NICE Announced Market Share Leader in Speech Analytics
NICE is the Clear Leader in Speech Analytics Outpacing Market Growth and Holding Over 47% of Market Share According to…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises Sinclair Voicenet as having…
NICE Robotic Automation Assists in Credit Card Fraud Prevention
NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals at Banca Popolare di…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak Periods NICE Systems have…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In recent analyst report NICE…
Survey Finds Social Media Customer Service Declines
NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service and U.S. consumers have…