NICE to Present the Future of Contact Centres
NICE to Present the Future of Contact Centres at CCW 2019 – February 18-21, 2019 at the Estrel Congress Centre…
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General Motors Deploys NICE Across 65 Contact Centres
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centres Managing 30…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind solution to afford rapid…
Don’t Compromise on Contact Centre Recording
2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January 17, 2019 – 1:00…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic intelligence into service delivery…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves customers in more than…
PostFinance Cuts Authentication Times in Half with NICE RTA
PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One of Switzerland’s leading banks…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…
NICE Unveils Journey Excellence Score Measuring Omnichannel CX
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the Journey Excellence Score (JES),…
Humans and the Robots: Extend the Value of RPA
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation According to the 2018 Deloitte Global RPA survey,…
Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet) CX…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader…
Thomas Cook Adopts NICE Robotic Process Automation
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency Prominent travel company leveraging…
NewDay and the Voice of the Customer Programme
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix NPX wins a three-year…
White Paper: Are you Ready for Generation Z?
The influence of Generation Z in consumer purchases has been evident for over a decade as this generation increasingly influences…
NICE inContact CXone AI Self-Service Solution Helps TechStyle
NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings CXone with integrated…
Winning Through Excellence in Customer Relationships
How To Be A Driver and Not A Dinosaur: Winning Through Excellence in Customer Relationships Tuesday 3rd July 2018 –…
Webinar: Are You Ready for Gen Z? Designing Customer Care
Descriptions vary, but Forbes defines the generation after Millennials, Generation Z, as people born from the mid-1990s to the early…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact was recognized for its…