NICE Fraud Prevention in contact centres
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and prevent fraud in real…
NICE
Sinclair Voicenet Security Business Partner of the Year
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately and effortlessly NICE Systems…
The Beautiful Gamification
Craig Pumfrey, Vice President Marketing EMEA at NICE Systems The football season is finished but with England Manager, Roy Hodgson,…
NICE Introduces Contact Centre Video Recording
NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience Recording capability can improve…
How Gamification Improves Contact Centre Performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong. Gamification is not about…