NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic…
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Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak Periods NICE Systems have…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In recent analyst report NICE…
Survey Finds Social Media Customer Service Declines
NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service and U.S. consumers have…
NICE and BCG Form Partnership for Insights into Customer Behaviour
NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between leading software solutions provider…
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the most advanced analytics technology…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever increasing challenge of improving…
NICE Receives Two Contact Centre Awards
NICE Systems Receives Two Contact Centre Awards for its Ground-Breaking Contribution to the Industry and Product Innovation NICE Systems is presented…
Sinclair Voicenet Enterprise Business Partner of the Year by NICE
Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems Sinclair Voicenet, the UK’s…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By capturing, identifying, and managing…
NICE Creating Perfect Contact Centre Experiences
NICE: Creating Perfect Experiences. NICE Invites its EMEA Customers to Interactions 2015 in London NICE Systems have announced that it…
NICE Shape Recording Standard for WebRTC Comms
NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions, which include audio, video,…
NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for Better Customer Experience NICE…
NICE Fraud Prevention in contact centres
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and prevent fraud in real…
Sinclair Voicenet Security Business Partner of the Year
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately and effortlessly NICE Systems…
The Beautiful Gamification
Craig Pumfrey, Vice President Marketing EMEA at NICE Systems The football season is finished but with England Manager, Roy Hodgson,…
NICE Introduces Contact Centre Video Recording
NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience Recording capability can improve…
How Gamification Improves Contact Centre Performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong. Gamification is not about…