MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so what does that mean…
MaxContact
Death of the Phone: 72% Online Companies Uncontactable
How Your Contact Centre Can Support Vulnerable Customers
Vulnerable Customers Struggling to Access Contact Centres
Make Outbound Dialling More Effective with Voicemails
Staff Wellbeing & Engagement in Your Contact Centre
Recruitment & Retention in your Contact Centre
Effective Onboarding Helps Staff Retention in Contact Centres
Webinar: Complaint Handling in your Contact Centre
Ways to Deal with Difficult Customers Calling the Contact Centre
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact gives tips and advice…
MaxContact Shortlisted for the 2022 SaaS Awards
MaxContact shortlisted for the 2022 SaaS Awards -International Software Awards Programme Announces Initial Shortlist MaxContact has been shortlisted in the…
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
MaxContact. Customer Engagement to Drive Impact & Smarter CX
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres. MaxContact goes above and…
Why Contact Centres Should Take Stress Seriously
Stress awareness month: why organisations with contact centres should take stress seriously National Stress Awareness Month, run by the Stress…
MaxContact One of the Fastest Growing UK Contact Centre Specialists
MaxContact becomes one of the fastest growing contact centre specialists in UK Manchester business sees record growth in 2021 and…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your contact centre and managing…