Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today revealed the challenges faced…
MaxContact
Make Outbound Dialling More Effective with Voicemails
Staff Wellbeing & Engagement in Your Contact Centre
Recruitment & Retention in your Contact Centre
Effective Onboarding Helps Staff Retention in Contact Centres
Webinar: Complaint Handling in your Contact Centre
Ways to Deal with Difficult Customers Calling the Contact Centre
MaxContact Shortlisted for the 2022 SaaS Awards
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering Matt Yates will…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
MaxContact. Customer Engagement to Drive Impact & Smarter CX
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres. MaxContact goes above and…
Why Contact Centres Should Take Stress Seriously
Stress awareness month: why organisations with contact centres should take stress seriously National Stress Awareness Month, run by the Stress…
MaxContact One of the Fastest Growing UK Contact Centre Specialists
MaxContact becomes one of the fastest growing contact centre specialists in UK Manchester business sees record growth in 2021 and…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your contact centre and managing…
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022 the year of the…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben Booth, CEO of MaxContact,…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter of UK consumers have…