Genesys Cloud Solution is Fastest Growing SaaS Platform
Genesys, the global leaders in customer experience solutions, are today announcing that their cloud-based solution is one of the fastest-growing…
Genesys
QPC Bolsters Cloud Communications with Genesys Appointment
80% of UK Shoppers Will Avoid High Street on Black Friday
Genesys Create 200 Jobs at Global AI Centre of Excellence
Genesys Launch Workforce Management Powered by AI
Consumers Aren’t as Opposed to Bots as You Might Think
Midsize Contact Centres in Transition – Global Research
Siri, How Can Voice Technology Transform My Company?
Genesys Ranked Leader in Cloud Contact Centres
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read HR or management press…
Engage With Customers in an Ultra-Connected Era
Engage With Customers in an Ultra-Connected Era – an all-in-one cloud contact centre solution Your customers are ultra-connected. Make sure…
Genesys State of Customer Experience Research
Genesys State of Customer Experience research – Bridging the gap between businesses and customers The Genesys State of Customer Experience…
5 Reasons for Contact Centre Employee Burnout
Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal, the complex psychological syndrome…
ContactBabel – Contact Centre Decision-Makers Guide 2018
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more about your customers’ preferences…
Risks of Outdated Contact Centre Infrastructure
Overcome the Risks of an Outdated Contact Centre Infrastructure Whether it’s a sagging, worn-out sofa or a well-loved car that’s…
Meaningful Connections With Customers
It’s a common misconception that focus on a customer is shouldered by one department – usually customer service or customer…
Genesys Integration with Google Cloud Contact Centre AI
Genesys has announced its partnership to integrate with Google Cloud’s new Contact Centre AI solution. The integration enables brands to…
Genesys Omnichannel CX Solutions Available on G-Cloud 10
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has today announced it has been approved as…
Motivate Employees in a Customer Experience Transformation
How To Motivate Employees in a Customer Experience Transformation – Cameron Smith, Global Director of Solution Strategy for Employee Engagement Solutions…