Genesys Nix the Roadblocks Preventing Customer Experiences
Nix the Roadblocks Preventing Magnificent Customer Experiences Register for Sept. 20-21 global webinars featuring Gartner analyst Bern Elliot to learn…
Genesys
Create Seamless, End-to-End Customer Support Experiences
Webinar: How Back-Office Organisations Optimise Workforce
Webinar: Taking your Contact Centre to the Cloud
PC-1 Named Genesys UK Partner of the Year Company
Genesys Introduces Olivier Jouve as New PureCloud Leader
PureCloud by Genesys Races Past 1 Million Interactions Daily
Migrating Contact Centres to Support Omnichannel
Genesys The Rise of Blended AI in Contact Centres
Genesys Cloud Included in G-Cloud 9 Framework Agreement
Genesys, the global leader in omnichannel customer experience and contact centre solutions, have announced that it has been included as…
7 Technologies Changing Customer Engagement
Genesys to Hold Global Webinar with Amazon Web Services on 7 Technologies Changing Customer Engagement Leading industry analyst Ian Jacobs…
Genesys Positioned in Magic Quadrant for Contact Centre Infrastructure
Genesys Positioned as a Leader for Ninth Consecutive Time in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Highest and…
Are Your Agents Sticking to Their Schedules?
Are Your Contact Centre Agents Sticking to Their Schedules? Asks Tom Tritten WFO Solution Architect at Genesys Many contact centre…
UK leads Europe in IoT-Enabled Customer Experience Readiness
UK leads Europe in IoT-Enabled Customer Experience Readiness Genesys and Frost & Sullivan publish study on Internet-of-Things-enabled customer experience maturity…
Genesys Unveils Expanded Customer Experience Offering
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017 Industry’s most comprehensive cloud and on-premise…
eBook: Engage With Customers In An Ultra-Connected Era
eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive corporation, the increasingly digital…
Ideal to Offer Genesys Interactive Intelligence Solution
Ideal Signs Reseller Agreement to Offer Genesys Interactive Intelligence Customer Engagement and Employee Collaboration Cloud Solution – The agreement adds…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17 minutes per week on…
Genesys Completes Acquisition of Interactive Intelligence
Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company Genesys®, the global leader in…