Migrating Contact Centres to Support Omnichannel
Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for July 27 event with…
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Genesys The Rise of Blended AI in Contact Centres
Genesys Cloud Included in G-Cloud 9 Framework Agreement
7 Technologies Changing Customer Engagement
Genesys Positioned in Magic Quadrant for Contact Centre Infrastructure
Are Your Agents Sticking to Their Schedules?
UK leads Europe in IoT-Enabled Customer Experience Readiness
Genesys Unveils Expanded Customer Experience Offering
eBook: Engage With Customers In An Ultra-Connected Era
Ideal to Offer Genesys Interactive Intelligence Solution
Ideal Signs Reseller Agreement to Offer Genesys Interactive Intelligence Customer Engagement and Employee Collaboration Cloud Solution – The agreement adds…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17 minutes per week on…
Genesys Completes Acquisition of Interactive Intelligence
Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company Genesys®, the global leader in…
Genesys Omnichannel Customer Engagement Strategy
Genesys and Vodafone Germany Present Case Study on the Business Benefits of Adopting an Omnichannel Customer Engagement Strategy Register now…
BT Consumer and Genesys Win at ECCCSA Awards
BT Consumer and Genesys Win Silver Innovation in Customer Service Award at the 2016 European Contact Centre & Customer Service…
Proactive Customer Communication And Customer Satisfaction
Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction Join the Genesys webinar featuring leading industry analyst Art Schoeller on…
Genesys Share Insights on Omnichannel Customer Self-Service
Genesys and Analyst Kate Leggett to Share Latest Insights on Omnichannel Customer Self-Service Genesys is hosting a live webinar on…
Pindrop Partners with Genesys to End Phone Fraud
Pindrop Partners with Genesys to End Phone Fraud – Reseller agreement addresses 45% increase in contact centre fraud Pindrop, the…
Genesys Latest G-Cloud 8 Customer Experience Solutions
Genesys, the market leader in omnichannel customer experience and contact centre solutions, today announced the addition of new features to…
Genesys Launch Omnichannel Benchmarking Tool
Genesys Launches Omnichannel Customer Service Benchmarking Tool – Tool helps companies identify strengths and opportunities for growth Genesys , the…