White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
Genesys
The European Contact Centre Decision Makers’ Guide
Genesys – G-Summit London 2018 – Register Now!
Blended AI Will Disrupt Your Customer Service And Sales Strategy
G-Summit London 2018 – Registration Now Open
Poorly Executed Customer Service Is A Business Killer
Genesys PureCloud Expands Voice Options For businesses in Ireland
700 Customers Pick Genesys to Propel Customer Experience
New Artificial Intelligence-Powered Routing Engine
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the right deployment model for…
Genesys Acquires Altocloud to Improve AI & Journey Analytics
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics Genesys customers…
Genesys PureCloud Expands Voice Options Around the Globe
Genesys is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a…
Genesys PureCloud Achieves 570 Percent ROI in three years
Genesys PureCloud makes waves with more than 570 percent ROI in three years Customers can improve productivity by £1.9 million;…
Deliver Great Customer Support On Any Channel
Deliver great customer support on any channel with Genesys The award-winning Genesys Customer Experience Platform enables small, mid-size and large…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling omnichannel self-service experiences, but…
Customer Experiences in the Cloud Has Never Been More Clear
Connecting Customer Experiences in the Cloud Has Never Been More Clear – Stefan Captijn of Genesys explains Choosing a new…
The Truth About Cloud in Small Contact Centres
The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could radically improve your customer’s…
Genesys Market Leader in Multichannel Cloud Contact Centre
Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Centre, Says Independent Analyst Firm Ovum cites strong technical…
Genesys PureCloud Now Integrates with Amazon Lex
Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding Customers benefit…