Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned IDC to conduct original…
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Siri, How Can Voice Technology Transform My Company?
Genesys Ranked Leader in Cloud Contact Centres
White Paper: Employee Engagement In The Contact Centre
Engage With Customers in an Ultra-Connected Era
Genesys State of Customer Experience Research
5 Reasons for Contact Centre Employee Burnout
ContactBabel – Contact Centre Decision-Makers Guide 2018
Risks of Outdated Contact Centre Infrastructure
Meaningful Connections With Customers
It’s a common misconception that focus on a customer is shouldered by one department – usually customer service or customer…
Genesys Integration with Google Cloud Contact Centre AI
Genesys has announced its partnership to integrate with Google Cloud’s new Contact Centre AI solution. The integration enables brands to…
Genesys Omnichannel CX Solutions Available on G-Cloud 10
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has today announced it has been approved as…
Motivate Employees in a Customer Experience Transformation
How To Motivate Employees in a Customer Experience Transformation – Cameron Smith, Global Director of Solution Strategy for Employee Engagement Solutions…
Abbreviated Truth About Cloud in Small Contact Centres
The cloud presents amazing opportunities for small businesses. It allows them to focus on the business, rather than worry about…
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
The European Contact Centre Decision Makers’ Guide
The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a major new independent analyst…
Genesys – G-Summit London 2018 – Register Now!
Registration is now open for G-Summit London 2018, which gathers visionaries, customers, partners and industry thought leaders from across UK…
Blended AI Will Disrupt Your Customer Service And Sales Strategy
Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is transforming enterprises as it…
G-Summit London 2018 – Registration Now Open
Genesys – G-Summit London 2018 Registration is now open for G-Summit London 2018, which gathers visionaries, customers, partners and industry…