Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the right deployment model for…
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Genesys Acquires Altocloud to Improve AI & Journey Analytics
Genesys PureCloud Expands Voice Options Around the Globe
Genesys PureCloud Achieves 570 Percent ROI in three years
Deliver Great Customer Support On Any Channel
Steps to Omnichannel Self-Service: Make it Personal
Customer Experiences in the Cloud Has Never Been More Clear
The Truth About Cloud in Small Contact Centres
Genesys Market Leader in Multichannel Cloud Contact Centre
Genesys PureCloud Now Integrates with Amazon Lex
Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding Customers benefit…
Underwhelmed with Ineffective Legacy Contact Centre Tech?
Is your business leaving customers underwhelmed due to ineffective legacy call centre technology? Join Maintel & Genesys at the top…
Genesys Partners with Global Telecommunications Carriers
Telcos worldwide expand product portfolios with cloud customer engagement solution PureCloud, resulting in increased revenue opportunities Genesys®, the global leader…
Genesys: Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? – What contact centre buyers should consider Download free eBook Are you doing everything…
Genesys Sees Companies Ditch Legacy Contact Centre Solutions
Companies of all sizes abandon legacy systems from Avaya, Cisco and other vendors to achieve digital transformation with the Genesys…
Genesys Real-Time Transparency for Cloud Management
New PureCloud status page offers unsurpassed details on system and application-level availability; other enhancements reduce time to restore services by…
Dangers Standing still with Legacy Contact Centre Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in legacy systems is accelerating…
Artificial Intelligence Fueling Customer Experience Strategies
Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to a new MIT Technology…
Genesys Support for Oracle Cloud Infrastructure
Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage Customers can now have a…
Busting the Top 10 Myths of Omnichannel Customer Engagement
Genesys eBook: Busting the Top 10 Myths of Omnichannel Customer Engagement Call centres of yesterday have evolved into multichannel contact…