Genesys AI Unlocks Hyper-Personalised Customer Engagement
Genesys AI Unlocks Better, Faster, Hyper-Personalised Customer Engagement – New native and third-party AI orchestration optimises customer journeys from marketing…
Genesys
14% of Contact Centres Confident to Meet CX
Genesys Appoint Tony Bates New Chief Executive Officer
IP Integration Bolsters Cloud Portfolio with Genesys
Greater Bank Digital Transformation with Genesys Purecloud
Genesys Expand Support for Google Cloud Contact Centre
AI: Turning the Contact Centre into a Revenue Engine
AI is Transforming Contact Centre Agent Performance
Siri, How Can Voice Technology Transform my Contact Centre?
Genesys Cloud Solution is Fastest Growing SaaS Platform
Genesys, the global leaders in customer experience solutions, are today announcing that their cloud-based solution is one of the fastest-growing…
QPC Bolsters Cloud Communications with Genesys Appointment
QPC Bolsters Cloud Communications and Collaborations Business with Genesys Appointment QPC UK, the specialist contact centre services and solutions company,…
80% of UK Shoppers Will Avoid High Street on Black Friday
80% of UK shoppers will avoid high street stores on Black Friday, Genesys Research finds New data shows consumers prefer…
Genesys Create 200 Jobs at Global AI Centre of Excellence
– Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence – New Genesys office…
Genesys Launch Workforce Management Powered by AI
Genesys have introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses…
Consumers Aren’t as Opposed to Bots as You Might Think
When it comes to getting the best customer service, new Genesys research shows 71% of consumers say a human is…
Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned IDC to conduct original…
Siri, How Can Voice Technology Transform My Company?
Siri, how can voice technology transform my company? What will enterprise automation look like by 2019? Rodney Hassard, Global Director…
Genesys Ranked Leader in Cloud Contact Centres
Genesys have been recognised as a “Leader” for its PureCloud® platform in a new report, “The Forrester Wave™: Cloud Contact…
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read HR or management press…