Greater Bank Digital Transformation with Genesys Purecloud
Greater Bank underpins local growth and development with global cloud technology from Genesys Greater Bank starts its digital transformation of…
Genesys
Genesys Expand Support for Google Cloud Contact Centre
AI: Turning the Contact Centre into a Revenue Engine
AI is Transforming Contact Centre Agent Performance
Siri, How Can Voice Technology Transform my Contact Centre?
Genesys Cloud Solution is Fastest Growing SaaS Platform
QPC Bolsters Cloud Communications with Genesys Appointment
80% of UK Shoppers Will Avoid High Street on Black Friday
Genesys Create 200 Jobs at Global AI Centre of Excellence
Genesys Launch Workforce Management Powered by AI
Genesys have introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses…
Consumers Aren’t as Opposed to Bots as You Might Think
When it comes to getting the best customer service, new Genesys research shows 71% of consumers say a human is…
Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned IDC to conduct original…
Siri, How Can Voice Technology Transform My Company?
Siri, how can voice technology transform my company? What will enterprise automation look like by 2019? Rodney Hassard, Global Director…
Genesys Ranked Leader in Cloud Contact Centres
Genesys have been recognised as a “Leader” for its PureCloud® platform in a new report, “The Forrester Wave™: Cloud Contact…
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read HR or management press…
Engage With Customers in an Ultra-Connected Era
Engage With Customers in an Ultra-Connected Era – an all-in-one cloud contact centre solution Your customers are ultra-connected. Make sure…
Genesys State of Customer Experience Research
Genesys State of Customer Experience research – Bridging the gap between businesses and customers The Genesys State of Customer Experience…
5 Reasons for Contact Centre Employee Burnout
Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal, the complex psychological syndrome…
ContactBabel – Contact Centre Decision-Makers Guide 2018
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more about your customers’ preferences…