Genesys Integration with Google Cloud Contact Centre AI
Genesys has announced its partnership to integrate with Google Cloud’s new Contact Centre AI solution. The integration enables brands to…
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Genesys Omnichannel CX Solutions Available on G-Cloud 10
Motivate Employees in a Customer Experience Transformation
Abbreviated Truth About Cloud in Small Contact Centres
White Paper: Analyzing and Shaping Customer Journeys
The European Contact Centre Decision Makers’ Guide
Genesys – G-Summit London 2018 – Register Now!
Blended AI Will Disrupt Your Customer Service And Sales Strategy
G-Summit London 2018 – Registration Now Open
Poorly Executed Customer Service Is A Business Killer
Digital transformation is good for everyone, as long as businesses don’t forget the customer service basics says Richard McCrossan, Head…
Genesys PureCloud Expands Voice Options For businesses in Ireland
Companies in the Republic can now deploy a 100 per cent cloud solution with their preferred telephony carrier or leverage…
700 Customers Pick Genesys to Propel Customer Experience
Record 700 Customers Pick Genesys to Propel Customer Experience Transformation Competitive displacements of Avaya and Cisco legacy systems drive growth;…
New Artificial Intelligence-Powered Routing Engine
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences New Capabilities Extend Company’s Latest Innovation in…
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the right deployment model for…
Genesys Acquires Altocloud to Improve AI & Journey Analytics
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics Genesys customers…
Genesys PureCloud Expands Voice Options Around the Globe
Genesys is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a…
Genesys PureCloud Achieves 570 Percent ROI in three years
Genesys PureCloud makes waves with more than 570 percent ROI in three years Customers can improve productivity by £1.9 million;…
Deliver Great Customer Support On Any Channel
Deliver great customer support on any channel with Genesys The award-winning Genesys Customer Experience Platform enables small, mid-size and large…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling omnichannel self-service experiences, but…