The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy Payne, VP of Product…
Enghouse Interactive
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to support each other right…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer email queries are answered…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when travel is to be…
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact centre should address all…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology and leading supplier of…
Dialogic’s software business expands Enghouse’s product portfolio
Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to…
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by Jeremy Payne, VP of…
How Contact Centres Can Prepare For A Brexit Blitz
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at how contact centres should…
Acquisition Expands Enghouse Contact Centre Presence in France
Enghouse Systems Limited have announced it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France.…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…
Enghouse Showcase Omni-Channel Contact Centres
Enghouse Interactive to Showcase Omni-Channel Contact Centres at GITEX Technology Week Enghouse Interactive, a leading developer of contact centre software…
Delivering Customer Service in the Digital Age
Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation has the potential to…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See Cost-cutting as Main Driver…
Flexible Working – How Contact Centres Can Benefit
The Onward March to Flexible Working – How Contact Centres Can Benefit by Jeremy Payne, VP of Product Marketing, Enghouse…
Agents Prepare To Work In Automated Contact Centres
Contact Centre Agents Prepare To Work In Automated Contact Centre Of The Future Almost two thirds (65%) of contact centre…
Bringing Customer Service Into The Digital Age
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When organisations embark on the…
365IT Achieves Gold Status as Enghouse Interactive Partner
365IT Achieves Gold Status as an Enghouse Interactive Partner – Growth in business volume and revenue generation enables 365IT to…