How to Build a Customer Journey Map that Works
How to build a customer journey map for your contact centre that works – Read on to discover how to…
Customer Touch Point
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
5 Steps to Improve Your Customer Services Accessibility
Top 12 CX Chatbot Mistakes in the Contact Centre
Key CX Challenges in Travel Sector – and How to Solve them
Digital Transformation Needs to Focus on more than just Digital
Improving Customer Services Accessibility in Contact Centres
Achieving Instant Impact Across your Customer Experience Strategy
Improving Accessibility in Customer Service in Contact Centres
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
Customer Touch Point is pleased to announce that it has become a Purple Member and ‘Committed to Disability.’ New membership…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps to Success CTP’s latest…
Customer Touch Point adds Emotion-Detecting Analytics
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed a reseller partnership with Avoira which…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…