5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact centre operations – Rick…
Customer Touch Point
Top 12 CX Chatbot Mistakes in the Contact Centre
Key CX Challenges in Travel Sector – and How to Solve them
Digital Transformation Needs to Focus on more than just Digital
Improving Customer Services Accessibility in Contact Centres
Achieving Instant Impact Across your Customer Experience Strategy
Improving Accessibility in Customer Service in Contact Centres
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
eBook – Achieving Instant Impact in Customer Experience
Customer Touch Point adds Emotion-Detecting Analytics
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed a reseller partnership with Avoira which…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…