Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation makes businesses successful It’s…
Give contact centre agents the tools to do the Job and reap the rewards because motivation makes businesses successful It’s…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is a key objective, this…
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce optimisation solution delivered by…
What is efficient for the contact centre is efficient for the customer. The paradigm shift is to start with the…
Customers spend far more time online than they do talking to you. As such, if you wait for them to…
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer, Cirrus. I have lost…
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than ever before and are…