Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…
Cirrus
Give Contact Centre Agents The Tools To Do the Job
Desktops, Dashboards and Human Centred Design
Matrix247 Partner with Cirrus to Deliver Enhanced CX Solutions
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus Empowers Contact Centre Remote Agents to take PCI Payments
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus and TelXL announce merger and massive growth plans
Take the headache out of PCI DSS Contact Centre Compliance
Cirrus Announce Link Pay + Simple & Secure Card Payment
Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels Cirrus, award-winning…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is a key objective, this…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce optimisation solution delivered by…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is to start with the…
Connecting with Customers Socially according to Cirrus
Customers spend far more time online than they do talking to you. As such, if you wait for them to…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer, Cirrus. I have lost…
What Do Customers Actually Want From Contact Centres?
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than ever before and are…