CX Landscape Study: 58% of CX Depts Don’t Align with…
NEW Global CX Landscape Study: 58% of CX Depts Don’t Align with… Not all research studies are created equal. And…
CallMiner
How to Hire Work from Home Contact Centre Agents
What is Digital Customer Experience Management?
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
eBook: How 6 leading brands use customer insights
CallMiner Win Contact Centre Automation Solution Award
How to Drive Transformation with Customer Engagement Data
Using Conversation Insights to Drive Action
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text Microsoft Azure Speech to…
Webinar: Simplifying Real-Time Contact Centre Agent Guidance
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and an accelerated move to…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July 2021 Progressive businesses today…
CallMiner Introduces the Open Voice Transcription Standard
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for Preferred Speech Recognition Solutions…
How to Identify, Support, and Retain Vulnerable Customers
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis looming worldwide, and almost…
How to Identify, Support, and Retain Vulnerable Customers
With financial and health crisis looming worldwide, and almost 8 in 10 UK adults having carried debt…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based Interactions to Improve Bank’s…
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights, Drives Action to Improve…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…