CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
CallMiner
Getting Real About Real-time Agent Guidance
CallMiner Introduces the Open Voice Transcription Standard
How to Identify, Support, and Retain Vulnerable Customers
How to Identify, Support, and Retain Vulnerable Customers
Enhance Customer Service Through Speech Analytics
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner: Making Humans More Humane with AI
What is Customer Effort Score in Contact Centres?
CallMiner Launch Speech & Interaction Analytics Model
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model helps organisations leverage engagement…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78% of UK consumers will…
CallMiner Improve Contact Centres Amidst COVID-19
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic A growing number of CallMiner customers…
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner Secures $75M Investment from Goldman Sachs – This funding will enable CallMiner to help more organisations drive significant improvements…
Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
Creating Happy Agents by Removing Sources of Agent Churn
Creating Happy Agents by Removing the Sources of Agent Churn Most companies have teams focused on keeping customers loyal. That’s…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually express your Voice of…
CallMiner Launch Customer Experience Solution
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of the Customer (VOC) quality…
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance Voice…
CallMiner Achieves Record Net Promoter Score
CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today that its 2018 Net…