CallMiner Secures $75M Investment from Goldman Sachs
CallMiner Secures $75M Investment from Goldman Sachs – This funding will enable CallMiner to help more organisations drive significant improvements…
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Use of Profanity by Customers in Contact Centres Rising
Creating Happy Agents by Removing Sources of Agent Churn
CallMiner Eureka Visualize for Contact Centres
CallMiner Launch Customer Experience Solution
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
CallMiner Achieves Record Net Promoter Score
Innovate Select CallMiner to Improve Contact Centre
CallMiner & Medallia Join Forces to Improve Customer Experience
10 Keys to PCI Compliance in the Contact Centre
10 Keys to PCI Compliance in the Contact Centre – Scott Kendrick of CallMiner offers essential tips on how your…
Avoidable Customer Churn Costs UK Businesses £25b
Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New…