CallMiner Collaborates with Microsoft to Enhance AI Capabilities
CallMiner Collaborates with Microsoft to Enhance AI and machine learning Capabilities Through Azure Cognitive Services, including early access to OpenAI,…
CallMiner
Cirrus Expands Partnership to Enhance CX Delivery
How to Properly Assess Contact Centre Agent Performance
CallMiner: Your 2023 CX Predictions Report – Download NOW
CallMiner Webinar: Taking Action on Vulnerability
Company Profile: CallMiner
Getting REAL About Real-time Analytics & Agent Guidance
CX Landscape Study: 58% of CX Depts Don’t Align with…
How to Hire Work from Home Contact Centre Agents
What is Digital Customer Experience Management?
What is digital customer experience management? Customer experience in the contact centre is one of the most important facets of…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…
eBook: How 6 leading brands use customer insights
eBook: How 6 leading brands use customer insights – Download the CallMiner eBook NOW! Some brands lead, and others follow.…
CallMiner Win Contact Centre Automation Solution Award
CallMiner Named Automation Contact Centre Solution of the Year at CCW Excellence Awards The CallMiner Conversation Analytics Platform recognised among…
How to Drive Transformation with Customer Engagement Data
IT leaders, from department heads to CIOs, have had to evolve from managing back-office operations to needing to leverage both…
Using Conversation Insights to Drive Action
The pressure is on for retail brands to create a unique customer experience that feels personal and consistent. Leading brands…
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions New capabilities, pre-built…
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text Microsoft Azure Speech to…
Webinar: Simplifying Real-Time Contact Centre Agent Guidance
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and an accelerated move to…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…