CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year to be a year…
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CallMiner Webinar: Taking Action on Vulnerability
Getting REAL About Real-time Analytics & Agent Guidance
CX Landscape Study: 58% of CX Depts Don’t Align with…
How to Hire Work from Home Contact Centre Agents
What is Digital Customer Experience Management?
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
eBook: How 6 leading brands use customer insights
CallMiner Win Contact Centre Automation Solution Award
How to Drive Transformation with Customer Engagement Data
IT leaders, from department heads to CIOs, have had to evolve from managing back-office operations to needing to leverage both…
Using Conversation Insights to Drive Action
The pressure is on for retail brands to create a unique customer experience that feels personal and consistent. Leading brands…
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions New capabilities, pre-built…
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text Microsoft Azure Speech to…
Webinar: Simplifying Real-Time Contact Centre Agent Guidance
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and an accelerated move to…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July 2021 Progressive businesses today…
CallMiner Introduces the Open Voice Transcription Standard
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for Preferred Speech Recognition Solutions…
How to Identify, Support, and Retain Vulnerable Customers
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis looming worldwide, and almost…
How to Identify, Support, and Retain Vulnerable Customers
With financial and health crisis looming worldwide, and almost 8 in 10 UK adults having carried debt…