What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at your organization could be…
CallMiner
CallMiner Launch Speech & Interaction Analytics Model
Consumers Switch after Poor Contact Centre Experience
CallMiner Improve Contact Centres Amidst COVID-19
CallMiner Secures $75M Investment from Goldman Sachs
Use of Profanity by Customers in Contact Centres Rising
Creating Happy Agents by Removing Sources of Agent Churn
CallMiner Eureka Visualize for Contact Centres
CallMiner Launch Customer Experience Solution
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance Voice…
CallMiner Achieves Record Net Promoter Score
CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today that its 2018 Net…
Innovate Select CallMiner to Improve Contact Centre
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness – 100% monitoring of contact…
CallMiner & Medallia Join Forces to Improve Customer Experience
CallMiner, a provider of a platform for speech and customer engagement analytics, is partnering with Medallia, a provider of customer…
10 Keys to PCI Compliance in the Contact Centre
10 Keys to PCI Compliance in the Contact Centre – Scott Kendrick of CallMiner offers essential tips on how your…
Avoidable Customer Churn Costs UK Businesses £25b
Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New…
CallMiner Recognised as Having the Most Advanced Speech Analytics Functionality
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality CallMiner Named a Leader in…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction analytics modules provide end-to-end…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management Coach provides automated scoring…
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers CallMiner, the leading…
