Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
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Creating Happy Agents by Removing Sources of Agent Churn
CallMiner Eureka Visualize for Contact Centres
CallMiner Launch Customer Experience Solution
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
CallMiner Achieves Record Net Promoter Score
Innovate Select CallMiner to Improve Contact Centre
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10 Keys to PCI Compliance in the Contact Centre
Avoidable Customer Churn Costs UK Businesses £25b
Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New…