The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…
Category: – WFM
Interactive Intelligence Positioned Strong Performer for Workforce Optimisation
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions by Independent Research Firm Interactive…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s…
Aspect Software named #1 Global Workforce Management Solution
Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006…
Tips for Return On Investment on WFM in the contact centre
Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of…
Content Guru & Teleopti Customer Engagement WFM Partnership
Content Guru & Teleopti to Optimise Customer Engagement through New WFM Partnership Content Guru and Teleopti…
Mind the gap! Seasonal working in contact centres
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you…
KYC Know your Customer – Anti-Money Laundering Regulations
KYC – Are your ‘Know Your Customer’ teams on the ball when it comes to Anti-Money…
WFM vs EXCEL Which Planning Tool is Best for your Operation?
WFM vs EXCEL Calculator Are you still thinking about whether it’s time to part with your…
Frost & Sullivan Lauds Teleopti Stellar Customer Engagement
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In…
BGL Group chooses Sabio for next generation Verint WFM Project
BGL Group chooses Sabio for next generation Verint Workforce Management project Expected efficiency savings from Sabio’s…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
NICE Introduces Adaptive WFO Powered by the Agent Persona
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create…
Sabio Assist Police Contact Centre with their Enquiries
Sabio has secured a contract to deliver support for Greater Manchester Police Contact Centre advanced Workforce…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems…