Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the contact centre • Improved…
Software
Eptica announces 23% growth in Software as a Service
Nixxis Extends Boundaries of Contact Centre Solutions
Aspect Software Announces Enhancements to Zipwire
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions
Enghouse Interactive Updates Contact Centre Enterprise
Aspect Software Workforce Optimisation 8.1
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution
Connect from Intelecom now fully integrated with Salesforce New App available via Salesforce AppExchange
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers Interactive Intelligence Group Inc….
Aspect Software repairs broken mobile customer experience with mobility suite
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile with existing customer care…
Latest Version of Connect from Intelecom improves social media interactions
Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty and gather insights to…
Azzurri’s latest enhancements to Callmedia
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to an agile development approach…
Aspect introduces Zip Wire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now been launched in the…
Genesys Unveils Next Generation Contact Centre User Experience
Genesys have announced the availability of the latest version of the Customer Experience Platform with a complete redesign of the…
Aspect Software Zipwire the stand out performer at Customer Contact Expo
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact Expo to win the…
Zendesk Expands Enterprise Reach with New Offerings for Large Organisations
Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for a modern customer service…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and workforce optimisation portfolio to…