Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the contact centre • Improved…
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the contact centre • Improved…
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers Interactive Intelligence Group Inc….
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile with existing customer care…
Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment…
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty and gather insights to…
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to an agile development approach…
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now been launched in the…
Genesys have announced the availability of the latest version of the Customer Experience Platform with a complete redesign of the…
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact Expo to win the…
Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for a modern customer service…
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and workforce optimisation portfolio to…