Wales Air Ambulance Charity Partner with Arvato on Digital Transformation Drive Arvato CRM Solutions has been…
Category: – Social Media/Digital
The ‘Gold Standard’ of CX is more than a Digital Journey
The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just…
The March Towards a Digital Customer Experience
The March Towards a Digital Customer Experience – Gartner predicted that customer experience (CX) would be…
Content Guru Adds Instagram to List of Integration Capabilities
Leading enterprise cloud communications provider, Content Guru, has announced further enhancements to its storm® platform’s social…
WhatsApp Business Pricing: What You Need to Know
WhatsApp Business Pricing: What You Need to Know for 2022 From February 1, 2022 WhatsApp will…
How the ‘Generation Z’ Employees Will Save the World
How Generation Z employees will save the world As life returns to normal, now is the…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal,…
IPI Pauseable Now Available on Genesys AppFoundry
IPI Pauseable now available on Genesys AppFoundry – Digital contact centre specialist, IPI, combines with Genesys…
Children speak to Alexa more than their own Grandparents
Children speak to Alexa more than to their own grandparents » Nearly half (46%) of…
Digital Transformation for HMCTS Delivers Results
Digital Transformation for HM Courts & Tribunal Service Delivers Efficiency Results – Courts & Tribunals Service…
Reinvent your Contact Centre after Digital Transformation
Reinvent your contact centre after digital transformation – Download the report from NICE and ContactBabel. Contact…
Conversational Intelligence Plays Pivotal Role in Digital Transformation
How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre…
Webio Propensity Studio: Game Changer in Digital Debt Collections
Webio launches Propensity Studio, the Game Changer in Digital Debt Collections in contact centres – New…
Is your Digital Nervous System Efficient, Effective and Fully Fit?
Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles…
Manufacturers Set Their Sights On Digital Transformation
Over half of manufacturers have their sights set on digital transformation initiatives to enhance operations according…
Why The Digital Transformation Roadmap Has Changed for Utilities
Why the digital transformation roadmap has changed for UK Utilities Moving forward, what’s needed to realise…
Digital Transformation – The Future of Contact Centres
Digital Transformation – The Future of Contact Centres: Digital channels have become an integral part of…
DVLA chooses Wavenet to Transform Contact Centre & Digital Transformation
DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey Wavenet’s unique…
Was That A Real Person or A Virtual Contact Centre Agent?
Was That A Real Person or An Intelligent Virtual contact centre agent You Just Spoke To?…