Content Guru Extends European Dominance with Investment Across the Region

Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…

MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica

MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…

Sabio Launch Wellbeing Companion Solution

Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…

AI-powered updates to Jabra PanaCast 50

AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing  » One of the first Microsoft…

Infobip Launches Microsoft Azure in UK to Support Customers

Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and…

Business Systems Brings ForeSight Voice Mining to UK Market

Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…

Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…

Infobip announces Microsoft Dynamics 365 Marketing integration

Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications » Native SMS integration enhances…

Medallia Partnerships to Enhance Agent Assistance

Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…

Puzzel takes Connected Customer Experience to Next Level

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…

Calabrio ONE is Now Listed on Genesys AppFoundry

Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…

Calabrio OpenAI Accelerate Contact Centre Efficiency

Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity    Tenured AI and ML research and…

Zoom Contact Centre Powers Up with Calabrio’s True-Cloud

Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders…

Jabra Expands Evolve2 Range With Most Comfortable Headsets

Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…

Jabra Announces the Next-Gen Professional Speakerphones

Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…

Medallia Experience Orchestration – Omnichannel Customer Insights

Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…

Content Guru Extends Conversational AI Capabilities To Digital Channels

Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…

Jabra launches PanaCast 50 Video Bar System

Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences  » The Jabra…

NICE Delivers New Robotic Process Automation

NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities…

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