Noble Harmony v6 Improves Agent Productivity
Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning web-based manager toolset Noble…
Products
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency of all Cisco powered…
VoiceSage Add Appointment & Location To Suite
VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite Retailers can now further personalise the customer experience into…
Confirmit Unveils FastTrack for Contact Centres
Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of the Employee, and Market…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web Chat functionality Intelecom Group…
Syntec Launch SynPBX Hosted PBX Offering
Syntec Launch SynPBX Hosted PBX Offering Syntec’s private branch exchange (PBX) system is delivered as hosted service, freeing you from…
Noetica Launch Voice Platform Built for Contact Centres
Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise PBX telephony systems currently…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite 2016 Enghouse Interactive have…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce Optimisation Solutions – UK…
Inisoft Unveil New Brand and Unified Agent Desktop at Expo
Inisoft will unveil new brand identity alongside powerful unified agent desktop platform at the CC Expo • Stand C552, Customer…
Storacall Upgrades Saved Search Option for Call Recording
Storacall has just upgraded the ‘Saved Search’ option on it’s range of ST call recording systems. This feature is ideal…
Genesys Launch Omnichannel Benchmarking Tool
Genesys Launches Omnichannel Customer Service Benchmarking Tool – Tool helps companies identify strengths and opportunities for growth Genesys , the…
Cortana Can shine with Jabra Headsets – Daniel Gniazdo
Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can clearly hear what you’re…
Jabra Launch Cortana Integrated Contact Centre Headsets
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace functionality with Cortana-enabled headsets…
The right tool for the Job? Toolkits for Contact Centres
Right Tool For the Job? Using Toolkits To Help Increase Customer Satisfaction, Revenue, Staff Engagement and at the Same Time…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language Understanding (NLU) and integrated…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning storm® LOSS™ solution. Electricity…
The Power of Conversation in the Contact Centre
The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming more and more complex.*…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization capability helps organisations identify…