4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies have today successfully expanded the range of services they…
– Products
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional headsets and speakerphones to provide UK and Ireland-based customers with another way to save…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and…
Contact Centres Without Real Time Speech Analytics Face Risks
Contact Centres Without Real Time Speech Analytics are relying on ‘Yesterdays News’ warms Avoira Most UK contact centres are risking compliance failures and sales and…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance their omni-channel contact centre environment. Puzzel, a leading provider…
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional Innovations in Customer Contact Technologies Noble Systems, a global…
Aspect Announces Infinity Programme for Aspect Unified IP
Aspect Software Announces New Infinity Program for Aspect Unified IP – Programme commits additional support and long-term benefits to users of the company’s contact centre…
Vauxhall launches Apple Business Chat with IMImobile
Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to provide customer support and book test drives for new…
Aspect Announces Aspect Via WFM for Microsoft Azure
Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure Platform solution provides a shared set of best-of-breed services for contact centre workforce management operations…
NICE inContact – Outcome Oriented Innovations for CX
NICE inContact Announces New Outcome-Oriented Innovations for Customer Services CXsuccess customer services for CXone partners with contact centre leaders at every step of their journey…
Genesys AI Unlocks Hyper-Personalised Customer Engagement
Genesys AI Unlocks Better, Faster, Hyper-Personalised Customer Engagement – New native and third-party AI orchestration optimises customer journeys from marketing to sales to service, enables…
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce have announced that for the eleventh consecutive year, Gartner,…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands to new channels for always-on support – The next…
8×8 Introduces Service Management for Contact Centres
8×8 Introduces Service Management for Contact Centres to Help Organisations Provide Best-in-Class Customer Experiences 8×8, Inc. have announced an expansion of services for contact centre…
Noetica Granted U.S. Patent for Live Person Detection
Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System British Company Brings Artificial Intelligence to North American Contact Centre Market Noetica…
Talkdesk Announces Launch of Talkdesk Agent Assist
Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced Talkdesk Agent Assist, a personalised conversational assistant that proactively…
Drive Efficiency with Call Centre Reporting & Analytics
Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting and Analytics Omni-channel interactions and the contact centres that…
Teleopti Reimagines WFM with Grant the Chatbot
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI) technology, Teleopti’s WFM chatbot, Grant, is the next recruit…
Clarabridge Unveils New Customer Experience Innovations
Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement Advanced, AI-powered technology enables the world’s leading brands to listen to, analyse and engage with…