Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…
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Jabra Technology – So what is a Video Bar System?
Whether you’re in a small meeting room or a medium-sized conference room, a video bar system…
Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers…
IPI Named a Supplier on CCS’s Networking Service’s 3 Framework
IPI, the contact centre specialist and solutions provider, today announced that it has been named as…
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…
MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica
MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…
Sabio Launch Wellbeing Companion Solution
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…
AI-powered updates to Jabra PanaCast 50
AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing » One of the first Microsoft…
Infobip Launches Microsoft Azure in UK to Support Customers
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and…
Business Systems Brings ForeSight Voice Mining to UK Market
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
Infobip announces Microsoft Dynamics 365 Marketing integration
Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications » Native SMS integration enhances…
Medallia Partnerships to Enhance Agent Assistance
Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio ONE is Now Listed on Genesys AppFoundry- True-cloud, workforce-performance leader combines WEM suite with Genesys…
Calabrio OpenAI Accelerate Contact Centre Efficiency
Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity Tenured AI and ML research and…