Jabra Assured Services Programme Power of Conversation

Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…

Unify Enhance Contact Centre Offering With Optymyse

SJS Solutions Agent Information System, Optymyse, has now been accredited as part of Unify’s Technology Partner…

NICE Customer Authentication Has Never Been Easier

Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends…

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations SmartBound™ Ensures…

NICE Release New Engage Omnichannel Recording Platform

New Release of NICE Engage Omnichannel Recording Platform Lets Organisations Deliver a Consistent Customer Experience across…

IMImobile Launches Chatbot Solution for Contact Centres

IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies…

WorkRush: Working 9 to 5: What a Way to Earn a living!

Working 9 to 5: what a way to earn a living! eg solutions brings gamification to…

Aspect Software Announces Availability of Aspect Mila

Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, announced today…

FM Outsource Launch Cost Reduction Calculator for Contact Centes

FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…

How to Use TV Screens to Solve Agent Disengagement

How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a…

Employee Engagement Software for Contact Centres

How to use the data that already flows through your Call Centre to improve customer relations,…

VoiceSage Releases Hi-Tech Product Roadmap

Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…

Noble Harmony v6 Improves Agent Productivity

Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning…

Jabra Offers First Cisco Finesse Contact Centre Integration

Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…

VoiceSage Add Appointment & Location To Suite

VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite Retailers can now further personalise…

Confirmit Unveils FastTrack for Contact Centres

Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of…

Intelecom Introduce Enhancements to Cloud-Based Solution

Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…

Syntec Launch SynPBX Hosted PBX Offering

Syntec Launch SynPBX Hosted PBX Offering Syntec’s private branch exchange (PBX) system is delivered as hosted…

Noetica Launch Voice Platform Built for Contact Centres

Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…

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