NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…
Category: – Products
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who…
Serenova Acquires WFM Tech from Loxysoft
Serenova Acquires Workforce Management Technology from Loxysoft Addition of ProScheduler Strengthens Serenova’s Robust Portfolio of Contact…
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of…
Eckoh add Mastercard Pay by App to Secure Payment Portfolio
Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio. Eckoh, the global provider…
Noble Systems Introduces Noble Gamification 2.0
Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
eGain Reimagines Omnichannel Customer Engagement
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Contact Centre Agents, and Full-Spectrum Analytics eGain…
Noble Systems Issued 200th Patent for Contact Centre Tech
Noble Systems Issued 200th Patent for Contact Centre Technology Noble Systems Corporation, a global leader in…
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement…
4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional headsets and speakerphones to provide…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio…
Contact Centres Without Real Time Speech Analytics Face Risks
Contact Centres Without Real Time Speech Analytics are relying on ‘Yesterdays News’ warms Avoira Most UK…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance…
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional…
Aspect Announces Infinity Programme for Aspect Unified IP
Aspect Software Announces New Infinity Program for Aspect Unified IP – Programme commits additional support and…