Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…
Category: – Products
IPI Pauseable now available on NICE CXone
IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique…
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all…
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Centre as a Service (CCaaS) cloud platform, has predicted…
Five9 Announces Enhanced Zendesk Integrations
Five9 Announces Enhanced Zendesk Integrations to Unify the Agent Workspace and Meet Customer Needs Faster New…
How Flowroute Helps Operational Continuity in your Contact Centre
How Flowroute helps ensure operational continuity in your contact centre – The importance of resilience planning…
Odigo launches Odigo AI Orchestrator
Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys for contact…
Zoom and Avaya announce new strategic partnership
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre…
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions for the contact…
Five9 Launches GenAI Studio – AI for the Contact Centre
Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Centre…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…
Cloudlinx Bolsters Its CX Portfolio with Content Guru storm
Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…
MaxContact Announces Partner Programme
MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market MaxContact have announced its…
ANTENNA Expands Service to all UK Critical National Infrastructure Providers
ANTENNA expands service to all UK Critical National Infrastructure providers – FourNet’s trusted, secure, cloud platform…
Content Guru Announces New DemocratiSed Service Management Tool
Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction storm® CONDUCTOR™…
Avaya Helps Enterprises Deliver AI-Powered Innovation
Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…
Jabra Announces Price Reduction on Jabra Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…
Jabra Launches Jabra+ Cloud-Based Platform
Jabra Launches Jabra+ for Admins, a Cloud-Based Platform for Easy, Secure Video Device Management – Jabra…