EE and Webhelp UK Officially Open Derby Contact Centre

EE and Webhelp UK hosted an event to mark the official launch of their new contact…

Echo ‘The Tower of London Remembers’

Recent average call levels of 350 a day peak to 6,500 following Her Majesty the Queen’s…

RESPONSE Group delivers growth in contact centre outsource market

The RESPONSE Group has continued to make excellent progress in the year to June 2014. The…

RESPONSE’s Contact Centre staff has got talent!

Fun loving employees at leading UK contact centre, RESPONSE, have shown that when it comes to…

JD Williams to outsource Contact Centre to Serco

JD Williams to outsource Manchester Contact Centre to Serco – Local jobs protected and will remain…

Webhelp thrill-seekers raise £3,600 with charity skydive

A daring team from Falkirk Outsourcer Webhelp UK have taken on a skydive to raise money…

Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the…

21st century BPO – better service, leaner margins

AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…

Voice continues to expand with four new appointments

Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…

Aspect help Northamptonshire Police with their enquiries

Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…

Echo Managed Services delivers for ‘The Tower of London Remembers’ event

15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…

Sitel New Coventry Contact Centre Plans Unvieled

Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…

RESPONSE Exceeds CCA Standard

RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…

Converso announce 100 Jobs at Southend Contact Centre

Outsourcer Converso have announced the recruitment of up to 100 staff at their Southend on Sea…

Webhelp UK’s 212 Team wins top industry award

Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night…

Convergys’ Derry Contact Centre goes Live

Convergys Corporation have hosted a formal grand opening of the company’s new contact centre in Derry.…

Concentrix to Create Jobs in Scotland with New Global Delivery Centre

Five hundred full-time jobs could soon be available in Inverclyde thanks to a Regional Selective Assistance…

ResQ announce 50 new jobs at Hull based contact centre

It has been reported that Hull based outsourcer ResQ is creating an additional 50 posts on…

RAC select Carpeo for Outsource Contract

Outsourcer Carpeo have secured an outsource contract with the RAC resulting in 40 new jobs at…

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