The ICO has warned Help Direct UK, a financial services call centre, to stop sending spam…
Category: – Outsource
Ventrica finalists in prestigious Contact Centre Awards
Southend based outsourcer Ventrica have been shortlisted for the European Contact Centre & Customer Service Awards…
Torfaen Council select outsourcer Griffin Place Communications
Griffin Place Communications (GPC) has been selected by Torfean County Borough Council to provide training courses…
Journeycall Director wins Business Award
Theresa Wishart, Operations Director of contact centre services specialist Journeycall, won the ‘Most Enterprising Business of…
Firstsource Solutions success at Welsh Contact Centre Awards 2015
Firstsource Solutions is proud to announce that it has won a trio of prizes at the…
RESPONSE short-listed at ECCSA Awards 2015
The European Contact Centre and Customer Service Awards 2015 shortlist has been announced, with RESPONSE, one…
Echo Managed Services expand Collection Division
Echo Managed Services expands collections division with acquisition of utilities specialist, Grosvenor Services Group – Adds…
Traveline Cymru wins contact centre outsource contracts
Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts…
Echo Managed Services provide Anglian Water with 24/7 Service
Anglian Water Business links up with Echo Managed Services to strengthen Out-Of-Hours incident support for customers…
RESPONSE “Show The Love” for Help For Heros
Leading UK customer management specialists, RESPONSE, have shown their “love” for raising funds for chosen charity…
Webhelp UK smash Macmillan Cancer Charity Target
Customer experience management company, Webhelp UK, have announced that it has surpassed its fundraising ambitions for…
Webhelp UK in Larbert Support Strathcarron Hospice
The team at leading customer experience provider, Webhelp UK, has joined forces with Strathcarron Hospice as…
Outsource – Contact Centre Map of the UK
The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a…
Echo Managed Services Launch Out-Of-Hours Service
Echo Managed Services helps organisations broaden their customer engagement with comprehensive new Out-Of-Hours service Outsourced customer…
Serco confirms contract award to support the delivery of careers guidance
Serco, the international service company, has secured a new three year contract for delivering contact centre…
Cognia selected by Griffin Place for cloud PCI DSS Processing
Cognia, the leading provider of secure, cloud PCI compliant payment processing solutions today announces, Griffin Place…
Capita Employee Benefits secure new contact centre site in Darlington.
Capita Employee Benefits, part of Capita Customer Management, the BPO outsource company, have announced plans to…
Voxpro create Jobs at Cork based contact centre
Voxpro announces Jobs – Cork based multilingual Outsource company Voxpro have announced the creation of 43…
Webhelp UK builds on its partnership with Sky
Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team…