Parseq Create 700 Jobs at Sunderland Contact Centre

Parseq is set for further expansion at its Sunderland contact centre following a multi-million pound increase…

What are the Cost Saving Opportunities for BPOs?

Did you know that 3 in 5 BPOs in the UK cite cost effectiveness as their…

Echo Managed Services gets Vote from Electoral Commission

Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…

Sitel Positioned as a Leader in Gartner Magic Quadrant

Sitel Positioned as a Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for…

Webhelp UK Gives Colleague £9,000 New Car Voucher

Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car.…

Barchester Healthcare streamlines customer journey with Echo

Barchester Healthcare, one of the UK’s largest independent residential care providers, with over 200 homes across…

Sykes in Spoontaneous Celebration at Fulfilment Centre

Sykes Galashiels in Spoontaneous Celebration at Fulfilment Centre as they have 3,000,000 reasons to celebrate this…

Teleperformance Announces Outsource Agreement with Boots

Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement…

Arvato secures 5 year Outsource Contract with BMW

arvato wins five-year contract to drive multi-channel customer services for premium automotive group arvato, the business…

Are BT Jobs the end of Contact Centre Outsource?

BT announcement this week that they are to recruit 1,000 UK based agents to ‘increase customer…

6 Outsourcing Trends to watch out for in 2016

6 Outsourcing Trends to watch out for in 2016; a perspective from Global Remote Services (GRS)…

Sitel contact centre staff Support Marie Curie Hospice

Sitel contact centre staff raise over £7,600 and supports Newcastle Marie Curie hospice running costs for…

Sitel Anniversary at Coventry Contact Centre

Sitel Celebrates First Anniversary at Coventry Contact Centre – Customer care provider set to boost 334-strong…

Webhelp Announce Winner of Christmas Card Competition

Webhelp Announce Winner of Christmas Card Competition – A pupil from St Bernadette’s primary school in…

Webhelp Contact Centre Raises Money for Charity

Webhelp UK in Kilmarnock has raised nearly £500 for Diabetes UK and Ayrshire East Foodbanks, presenting…

Expolink Announce Partnership with Walker Logistics

Expolink Europe, the Chippenham based outsource contact centre, have announced a new partnership with supply chain…

Shop Direct close Bolton & Aintree contact centres

Shop Direct, who outsource their operation to Webhelp UK, have announced the closure of their Bolton…

Journeycall Secure Outsource Contract with ATOC

Journeycall Secure Outsource Contract with ATOC ATOC (Association of Train Operating Companies) has renewed its contract…

Webhelp UK’s Managment Team Partners with KKR

Webhelp UK’s Managment Team Partners with KKR – Webhelp, the global business process management and outsourcing…

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