Capita has announced that Cork-based firm SouthWestern, one of the leading domestic providers of outsourced managed…
Category: – Outsource
Contact Centre Oustourcer Ascensos Recruit 250 staff
Contact Centre outsource company Ascensos have announced the creation of 350 jobs after securing a ‘multi-million’…
Unilever Select Webhelp to Deliver Customer Contact
Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever,…
Webhelp Acquisition of Outsourcer Contact2Value
Webhelp, has today announced the acquisition of top Dutch customer experience company Contact2Value. Contact2Value is a…
Capita selected by Tesco Mobile to form partnership
Capita has been selected by leading mobile telecommunications company Tesco Mobile to form a five year…
Webhelp Acquire GoExcellent to Reach $1bn Turnover
Webhelp reaches US$1BN turnover with the acquisition of leading Scandinavian Outsource contact centre company, GoExcellent. Webhelp,…
Outsource Sometimes its best to use the Experts
Outsource or not to outsource that is the question. Like the contact centre industry which we…
RSVP, the London based Outsourcer, are a Talented Bunch
RSVP ‘s staff at their London based contact centre are a talented bunch as proved by…
Capita Secure Rail Outsource Customer Service Contract
Capita has been awarded a four-year contract to provide customer and fulfillment services to First Rail,…
Webhelp Secure Two Retail Outsource Contracts
Webhelp has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies…
Confero Call Centre Assist UNICEF’s Soccer Aid 2016
Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 contact centre…
Journeycall secures Transport for London (TfL) contract
Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for…
Deloitte – Ireland continues as Global hub for contact centres
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…
Kelda Water Choose Echo RapidXtra Billing Solution
Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin…
Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process,…
Thames Water Selects Wipro for Outsource Partner
Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
Echo MS gets Vote from Electoral Commission
Echo Managed Services supports Electoral Commission with EU Referendum campaign Outsourced customer contact specialist, Echo Managed…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a…