London contact centre staffed by trained actors expands into MediaCityUK, Manchester. RSVP (Media Response) Limited, a…
Category: – Outsource
Ventrica Appoint Digital Marketing Expert
Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of…
Sitel Create 1100 Contact Centre jobs by Feb 2017
Sitel creates 1100 jobs as part of their multi-million pound UK expansion Sitel, global leaders in…
Expolink Help Dometic Deliver Enhanced Customer Experience
Expolink, the leading Wiltshire-based provider of multi-channel contact centre services, has been awarded a contract by…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide…
Direct Response Acquire Three Contact Centre Businesses
Direct Response Contact Centres Ltd, one of the UK’s leading digital multichannel contact centres, announces the…
Three Announce Capita Preferred Bidder for Outsource Contract
Three has announced today that Capita has been selected as the preferred bidder for a contract…
Journeycall Secures ATOC Outsource Contract Extension
Journeycall has secured another year of their existing contract with ATOC (Association of Train Operating Companies)…
Moneypenny Contact Centre Completes HQ Move
Moneypenny, the Wrexham based outsourced switchboard and telephone answering contact centre, has officially completed the move…
Infinity Supports New Business Wins for Outsourcer, Interact
Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact When…
Webhelp Growth Continue with Launch of Webhelp Nordic
Webhelp has confirmed the acquisition of top Nordic contact centre operation management firm, GoExcellent, announced in…
Firstsource Launch UK’s First Contact Centre Boot Camp
Firstsource, the Cardiff based Outsource company, is letting its staff swap ringtones for muscle tone thanks…
Webhelp Rothesay Contact Centre Raises Money for Charity
Webhelp Rothesay Contact Centre Advisors raise money for Children’s Cancer Charity A four-woman team from leading…
Teleperformance to Acquire LanguageLine Solutions LLC
Agreement by Teleperformance to Acquire LanguageLine Solutions LLC – Teleperformance will boost its presence in high-end…
Expolink Outsourcer Targets Growth After Management Buyout
Expolink, a leading global provider of contact centre and whistleblowing hotline services, is gearing up for…
Inspired Contact Centre Event Rewards Hard-Working Staff
A growing North East contact centre is demonstrating its commitment to employees and proving it is…
Education Training Foundation Improves Customer Insights
The Education Training Foundation, which supports teachers, trainers, leaders and employers across the further education and…
KCOM Secure BUPA Contact Centre Outsource Contract
KCOM Secures BUPA Contact Centre Outsource Contract – Healthcare leader has put KCOM technology at the…
EE Completes 100% onshoring of their Contact Centres
EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…