Gamification can be used effectively within Hybrid contact centre

How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we…

Noble Gamification Receives 2020 CCW Excellence Award

Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations contact centre Solution of the Year…

Noble Announces New Employee Engagement Tools

Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated…

Enhancing Quality & ROI with Contact Centre Gamification

Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre…

Noble Systems Introduces Noble Gamification 2.0

Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and…

Noble Gamification Mobile – Product of the Year

Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional…

Contact Centre Agent Engagement & Performance

Using Gamification to Power Contact Centre Agent Engagement & Performance Gamification has become a significant component…

Noble Systems Acquires FidoTrack Contact Centre Gamification

Noble Systems Acquires FidoTrack – Global contact centre technology acquires one of the leading providers of…

WorkRush: Working 9 to 5: What a Way to Earn a living!

Working 9 to 5: what a way to earn a living! eg solutions brings gamification to…

5 Myths about Gamification from Intelecom

Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what…

Gamification: The Business Case White Paper Download

Gamification White Paper: The Business Case for Gamification Gamification sounds like the latest fad, maybe even…

Verint Expands Customer Engagement Optimisation Portfolio with Gamification

Verint Expands Customer Engagement Optimisation Portfolio with the Addition of Gamification – Complements Existing Verint Solutions;…

Gamification and Delivering a Great Customer Experience

Gamification and Delivering a Great Customer Experience – For contact centres, delivering a great customer experience…

Capita Survey Confirms Gamification holds the key to operational benefits

Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…

Synthetix discusses Gamification – Get your contact centre game on!

Customer relationship management is important for any contact centre to deliver the best customer experience possible.…

Gamification could need a makeover according to Sunrise Software Survey

Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey…

Teleopti adds mobility and gamification to Teleopti WFM

Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…

Contact Centre Gamification Product and Market Report 2014/15

Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product…

3 Tips to Minecraft Your Contact Centre!

If you have kids under 12 years old, chances are you have heard more than you…

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