Contact Centre Jobs up for Grabs at Shine Sunderland
More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows jobseekers to demonstrate their…
Events
Have you booked for SOCAPiE’s Annual Conference 2015?
Don’t leave it too late as we close bookings later this month. Book today to ensure your place The conference…
Aspect Software The Omni-channel made easy
Tuesday, November 18, 2014 1:00 PM – 2:00 PM GMT In this webinar we will explore the opportunities presented by…
Transform Customer Services with Live Chat
Industry leaders are transforming their online customer service and support channels to improve the customer experience, reduce costs and…
Time to shine at the Welsh Contact Centre Awards
Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to put forward their case…
National Customer Service Week – Understanding your Customer
As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing Director of Zensdesk. Monday…
WCCF Awards – Categories & Criteria Entries now open
Celebrating excellence and innovation across the Welsh contact centre industry, these prestigious awards are free to enter, and open to…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive have announced the release…
20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the longest established association representing…
Premier Business Audio Webinar Cutting Contact Centre Costs
On Wednesday 8th October Premier Business Audio will be hosting a public sector webinar focussing on creative methods to cut…
Stunning Amount of Knowledge at Customer Contact Expo
Customer Contact Expo, The UK’s largest and biggest event for the customer contact and customer service industry, is destined for…
Asc telecom Showcase neo WFO suite at Expo
We invite you to visit us at customer contact expo at booth #G21, National Hall, London Olympia – 1st to…
How Moving Your Contact Centre to the Cloud Eliminates Risk
Interactive Intelligence is hosting a free Web event titled “How Moving Your Contact Centre to the Cloud Eliminates Risk: A…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the Call Centre Management…
ASC to Demonstrate INSPIRATIONneo WFO Suite at CC Expo 2014
ASC have announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact Expo 2014, at the…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the leading global manufacturer of…
Are contact centres keeping sensitive information safe?
Consumer confidence of contact centre security could be at an all time low, according to AKJ Associates, the brains behind…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once again it is FREE…
Interactive Intelligence asks Why you need to master multi-channel contact
Interactive Intelligence asks Why you need to master multi-channel contact. Let’s face it – even with all the hype around…