…AND TOP FIVE REASONS TO ATTENDONE: New Release – Robotic Process Automation With its latest enhancements,…
Category: – Events
2017 Unify Partner Discovery Day – Meet SJS Solutions
2017 Unify Partner Discovery Day – We want to share our secrets with you! Every day…
Aspect take To The Road with Aspect VIA Roadshows
Announcing the kick-off of the Aspect Via Roadshow Customer Service is no longer a cost centre…
Win Tickets to 2017 Best Contact Centre Practices Conference
Contact-Centres.com is pleased to offer it’s readers the chance to win one of 2 conference tickets…
4Net Technologies – Innovation & Transformation Seminars
4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…
Generation Z & Contact Centres – Challenge or Opportunity?
Noble Exchange ‘Generation Z and the Contact Centre – Challenge or Opportunity? Traditionally described as being…
Webinar: Turn Outbound Dialling into inbound Telephony
Webinar: The vast majority of outbound calls typically fail to connect to the right party, they…
NICE Interactions: Carl Jorgensen, Head of Planning from Metro Bank
NICE Interactions 6th June IET Savoy Place, London Metro Bank had a requirement for a workforce…
2017 Best Contact Centre Practices – May 2017
2017 Best Contact Centre Practices in Europe, Middle East and Africa – London 22nd -26th May…
Customer Engagement Without Boundaries
Aspect CrowdChat: Customer Engagement Without Boundaries As an expert on customer service and engagement, we would…
Aspect Software Combats The Mobile Fraud Challenge
Aspect Software combats the mobile fraud challenge at The Cards & Payments Summit 2017 Space 2,…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March…
Customer Contact Week Europe 20th – 22nd March
Customer Contact Week Europe 2017 You are invited to Customer Contact Week Europe 20th – 22nd…
Ultracomms Host PCI DSS Event at Engage Contact Centre Conference
Ultracomms hosts PCI DSS roundtable at the Engage Future of the Contact Centre Conference Ultracomms, Europe’s…
Facebook Messenger Conversations In A Contact Centre
Facebook Messenger Conversations In A Contact Centre – Live Demo As communications are ‘going digital’ the…
Webinar: How to transfer CSAT Metrics to your Agents
SJS Solutions Webinar – “How to transfer CSAT metrics to your contact centre agents in real-time”…
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager,…
4 Weeks Left to Enter UK National Contact Centre Awards 2017
4 Weeks Left to Enter UK National Contact Centre Awards 2017 The CCMA UK (Call Centre…
Webio Webinar: Messaging & Artificial Intelligence
Webio Webinar: Messaging and AI are changing the very nature of how companies engage with customers.…