20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the longest established association representing…
Events
Premier Business Audio Webinar Cutting Contact Centre Costs
On Wednesday 8th October Premier Business Audio will be hosting a public sector webinar focussing on creative methods to cut…
Stunning Amount of Knowledge at Customer Contact Expo
Customer Contact Expo, The UK’s largest and biggest event for the customer contact and customer service industry, is destined for…
Asc telecom Showcase neo WFO suite at Expo
We invite you to visit us at customer contact expo at booth #G21, National Hall, London Olympia – 1st to…
How Moving Your Contact Centre to the Cloud Eliminates Risk
Interactive Intelligence is hosting a free Web event titled “How Moving Your Contact Centre to the Cloud Eliminates Risk: A…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the Call Centre Management…
ASC to Demonstrate INSPIRATIONneo WFO Suite at CC Expo 2014
ASC have announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact Expo 2014, at the…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the leading global manufacturer of…
Are contact centres keeping sensitive information safe?
Consumer confidence of contact centre security could be at an all time low, according to AKJ Associates, the brains behind…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once again it is FREE…
Interactive Intelligence asks Why you need to master multi-channel contact
Interactive Intelligence asks Why you need to master multi-channel contact. Let’s face it – even with all the hype around…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more about social and digital…
4net Changing Face of Customer Contact Event – a fantastic success
.4net Technologies event, The Changing Face of Customer Contact was held on 30th April 2014 at The Lancashire Cricket Ground….
4net Technologies launch new seminar The Changing Face of Customer Contact
4net Technologies is running a new free seminar for organisations with a customer contact centre on 30th April 2014 at…
Sabio & Verint support Professional Planning Forum
Sabio and Verint partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’ Sabio has partnered with Verint® Systems…
RESPONSE Staff at the Contact Centre ‘Glitzies’
RESPONSE, one of the UK’s leading contact centres located in Glasgow, has staged its third annual awards ceremony in recognition…
Genesys’ G-Force is coming to London 10-12 June 2014
Genesys have announced that its annual G-Force EMEA conference will be held June 10-12, 2014 in London. G-Force is the…
Contact Centre Omni-channel – Beyond Retail
Stand H810: Connected Business 2014, 4th – 5th March, Olympia, London Taking inspiration from the retailing industry, Aspect Software is…
Jabra to showcase new UC-optimised headset at Connected Business 2014
Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new addition to their devices…