How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving…
Category: – Downloads
Get the Balance Right Between Secure Authentication & CX
It’s more important than ever for providers to get the balance right between secure authentication and…
How To Drive Strategic Growth Through Contact Centres
Why and how to drive strategic growth through the contact centre – Download the Playbook from…
Contact Centre eBook: Customer Experience Predictions
Contact Centre eBook: Customer Experience Predictions Ready, set, 2022. Future-proof your CX now and ensure success…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…
Selecting Agent Management Solution: Ask Right Questions
Selecting Agent Management Solution: Ask the Right Questions – New Report to download from Calabrio Changing…
eBook: How 6 leading brands use customer insights
eBook: How 6 leading brands use customer insights – Download the CallMiner eBook NOW! Some brands…
How to Keep your Contact Centre Ahead of the Curve
Find out how to keep your contact centre ahead of the curve – Get the eBook:…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…
Future of Workforce Engagement in Contact Centres
The future of workforce engagement in the contact centre – Download the Talkdesk Report NOW! This…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Jabra Hybrid Ways of Working Research: 2021 Global Report
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce…
Future of Secure Omni-Channel Payments in Post-Pandemic World
The future of secure omni-channel payments in a post-pandemic world – Contact Centre White paper Download…
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance…
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a…
Understanding the Increased Role of Contact Centre Agents
Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download…
Digitally Transform your Contact Centre – CX Guide from NICE
Digitally Transform your Contact Centre – CX Guide from contact centre agent hiring to measuring, get…