What does the future of CX look like? Free white paper from Ventrica If we’ve learned…
Category: – Downloads
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
Achieving Instant Impact Across your CX Strategy
Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across…
Why Pause & Resume Call Recording Isn’t Enough
Why Pause & Resume Call Recording Isn’t Enough: Call recording is an essential process for many…
Selecting Partners for Contact Centre Transformation?
New research highlights critical considerations when selecting partners for contact centre transformation. The latest research released…
Navigating Change: 5 Key Contact Centre Trends
Navigating Change: 5 Key Contact Centre Trends – Free Report Download from Enghouse Interactive The latest…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
The Future of Retail Customer Service: Interactive & Unified
The Future of Retail Customer Service: Interactive and unified – Download the Talkdesk Contact Centre Report…
Are you Ready to Build a Team of Agent Brand Guardians?
Practise building a team of contact centre agent brand guardians Learn how to power up customer…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…
Why and How to Drive Strategic Growth through the Contact Centre
Why and how to drive strategic growth through the contact centre – Download the Talkdesk playbook.…
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half…
CX Landscape Study: 58% of CX Depts Don’t Align with…
NEW Global CX Landscape Study: 58% of CX Depts Don’t Align with… Not all research studies…
Consumers Judge Brands Based on their Customer Service
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not…