UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…
Category: – Downloads
What is Workforce Management in Contact Centres?
What is Workforce Management in contact centre? There are lots of moving parts in workforce management…
Your Contact Centre Agent Desktop is a Mess
Your contact centre agent desktop is a mess – Fragmented systems and data sprawl make it…
Whitepaper: Taking Video to the Contact Centre
Video calling has become a staple of global communications. Almost all of us use some form…
ContactBabel: Agent Engagement & Customer Interaction Analytics
The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…
CCMA Benchmarking Tool now open for 2024 Registrations
CCMA Benchmarking Tool for contact centres now open for 2024 Registrations – Get ready to Measure,…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
CXFO Reveals Challenges for Young CX & Contact Centre Leaders
Latest Report From CXFO reveals several challenges for young CX and Contact Centre Leaders Keith Gait…
ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation
Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…
Top 3 Challenges Facing Contact Centres
As the world emerges from the pandemic and faces the realities of today’s macroeconomic environment, delivering…
Contact Centre Leaders Reveal Challenges in Balancing performance & Costs
High stakes: Contact Centre leaders reveal challenges in balancing performance and costs amid economic uncertainty according…
C-Suite Perspectives on AI in the Contact Centre
Industry Report: C-Suite Perspectives on AI in the Contact Centre Artificial intelligence is transforming customer service,…
The Evolution of Customer Engagement in the Contact Centre
The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Connected Contact Centres: Maintaining Connections in Hybrid World
A guide to native integration with Microsoft Teams – The connected contact centre Native integration with…
It’s Time to Rethink the Agent Desktop Experience – eBook Download
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
The 2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…