Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs…
Category: – Downloads
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…
Customer Experience Puts Pressure on Contact Centre Agents
New Study Reveals Heightened Complexity of Customer Experience Increases Pressure on the Front Line contact centre…
How Does your Contact Centre Measure Up?
How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
Ways Amazon Connect Will Transform Customer Service
Download the guide: 3 Ways Amazon Connect Will Transform Your Customer Service Capabilities Amazon Connect is…
White Paper: Intelligent Chatbots in Contact Centres
White Paper Download – Intelligent Chatbots in the Contact Centre The development of Artificial Intelligence (AI)…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…
De-scoping from PCI DSS in the Contact Centre
De-scoping from PCI DSS in contact centres: DTMF masking becomes the new standard The third edition…
Map Your Contact Centre Environment to the Customer Journey
eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and…
DTMF Masking The New standard in MOTO Payment Security
Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone…
Ultracomms Warns Contact Centres to Review Payment Security
Ultracomms warns contact centres to review processes as telephone payment security watchdog issues strict new guidelines…
Five Habits of Highly Effective CX Professionals Revealed
The five habits of highly effective CX professionals revealed in new industry report – State of…
UK Insurance Contact Centres See Rise in Email Volumes
UK insurance contact centres see rise in email volumes with 94% of UK insurers expect to…
Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people…
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read…
Engage With Customers in an Ultra-Connected Era
Engage With Customers in an Ultra-Connected Era – an all-in-one cloud contact centre solution Your customers…