3 in 4 Consumers Walk away if Customer Service is Poor

“Tired of waiting” – Three in four consumers ready to walk away if customer service is…

So what has the smartphone ever done for customer service?

So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio…

One Size Fits All Approach Won’t Meet Evolving Customer Demands

A one size fits all approach won’t meet evolving customer demands within the contact centre –…

How to Reduce Response Times in the Contact Centre

Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New…

Eight Actionable CX Insights to Increase Customer Success

Eight actionable CX insights to increase customer success in the contact centre – The benefits of…

Customers Crave Great CX But Don’t Want to Pay Premium

The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a…

CX Hub Personalised Experiences in Contact Centres

The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…

Vulnerable Customer Care is Essential in the Contact Centre

Vulnerable customer care is a growing field of specialisation. It is a topic that should be…

Customer Service Ranked in Mystery Shopping Report

Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…

The ‘Gold Standard’ of CX is more than a Digital Journey

The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just…

It’s a New Era of Customer Service after the Pandemic

A New Era of Customer Service after the Pandemic – Eric Leboeuf, Director of Strategic Channel…

72% of Customer Service Managers have or Plan to Add Gig Talent

Going Gig: 72% of customer service managers have added or plan  to add gig talent in…

Self-Service More Popular than Calling Contact Centres

New research: digital self-service now more popular than calling customer service via a contact centre 60%…

4 Ways to Deliver Personalised Digital Customer Service

4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…

Get Customer Service Right in 5 Mins or I’ll Switch

The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a…

Customer Experience Innovation Set For Exponential Growth

Customer experience innovation set to undergo exponential growth in contact centres over the next decade, research…

How to Improve CX Experience & Employee Engagement

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re…

Are Voicebots & Chatbots Key to Customer Service?

Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…

Customer Experience – 2022 Trends to Look Out For

Customer Experience – 2022 Trends to Look Out For – Neil Titcomb, MD UKI at Odigo…

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