Vulnerable Customers Struggling to Access Contact Centres

Almost 90% of vulnerable customers are struggling to access contact centre customer support services  MaxContact has today…

National Customer Service Week: London UK’s biggest Complainers

National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a…

Poor Customer Service Impacting Utility Sector’s Reputation

Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst…

Empathising with your Contact Centre Customers in Difficult Times

Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer…

ContactBabel Launch UK CX Decision Makers’ Guide 22-23

Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…

Can Automation Finally Change the Image of Contact Centres?

Can automation finally change the image of contact centres? Employers who look after their employees perform…

The Future State of Customer Experience in Contact Centres

The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost…

Short Waiting Times More Important Than Choice of Channels

Customer Service: short waiting times more important than choice of channels in contact centres according to…

The 5 Principles of Good, Sorry Great, Customer Service

The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience…

KPIs or CX: Redefining Contact Centre Success’

KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…

Customer Service has Power to Make or Break Reputation

Customer service has power to make or break corporate reputation, research from contact centre outsource company…

Over a Third of Customer Enquiries to UK’s Airlines go Unanswered

Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer…

Yorkshire Accent Best for Customer Service, Survey Reveals

The Yorkshire accent is the best UK accent for customer service in contact centres, according to…

Delivery Companies Must Respond to Complaints

Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across…

So Why is Inbound Customer Service So Important?

So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…

Best Practices for Building a Customer Experience Team

Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience…

Onto Partner Business Systems to Transform their CX

Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership…

Key CX Challenges in Travel Sector – and How to Solve them

Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder…

Worst Customer Service on Record – Energy Companies

Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’…

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