Numbers up: Best and worst telecoms customer service from UK contact centres revealed by Ofcom Customers…
Category: – Customer Service/Experience
Empowering Contact Centre Agents to Deliver Excellent CX
Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
4/10 Shoppers Contacted Contact Centre in Past 3 Days
Four in ten shoppers have needed to get in touch with a business’s contact centre support…
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact…
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
Wessex Water Achieves Customer Service Excellence
Wessex Water recognised for customer service excellence as the company retains its national Customer Service Excellence…
How will ChatGPT transform customer service
How will ChatGPT transform customer service Jennifer Lee, Chief Operating Officer at Intradiem discusses The advent…
Consumers Frustrated as Customer Service is Neglected
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…
Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements…
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director,…
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Customer Experience Trends & Omnichannel Communications for 2023
Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Infobip Research Shows Rising Dominance of Chat Apps
New Infobip research shows the rising dominance of chat apps for customer communications through the contact…
Half of Enquires to Travel Companies Fail to get a Response
Almost half of customer enquires to leading UK travel companies contact centres fail to get a…
Qualtrics Announces Consumer Trends That Will Shape 2023
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance…
Rethinking Customer Service in the Contact Centre
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre…