NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
Category: – Customer Service/Experience
The Evolution of Customer Engagement in the Contact Centre
The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
National Customer Service Week: Celebrating the Importance of Customer Service
Next Week is National Customer Service Week. You may be surprised to know that as an…
Research Suggests Contact Centre Teams will Struggle as Golden Quarter Looms
Research from FM Outsource suggests contact centre/customer service teams will struggle as golden quarter looms The…
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Unpacking the Customer Satisfaction Crisis – What Can Contact Centres do?
Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Small Business Owners Left Drowning in Customer Enquiries
Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
Ofgem Announces New Rules to Improve Customer Service
Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…
Transforming Local Gov Customer Service Tech for Digital Age
Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…
Putting Customers on Hold can Damage your Business
How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…
The Leader’s Guide to CX – Download the Guide NOW!
The Leader’s Guide to CX – How Legacy Systems Prohibit Great Customer Experience according to new…
Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck…
Small Businesses Don’t Capitalise on Customer Service Advantage
Small businesses failing to capitalise on their unique customer service advantage according to report from FM…
Quickline Speeds up Customer Service with makepositive
Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in…