Customer Experience More Important than Great Products
British Study Finds Customer Experience is More Important than Great Products Seventy-six percent of UK consumers say having a positive…
Customer Experience
Very Best Customer Experiences The New Competitive Advantage
Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject…
UK Customer Experience Improves First Time in Three Years
Customer experience in the UK has improved for the first time in three years, according to new research published today…
Kura asks What Will Customer Experience in 2020 Look Like?
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st century. As brands, products…
Improving Your Customer Experience in Three Simple Steps
Today’s consumer is well informed, with high expectations and more likely than ever before to share their dissatisfaction publicly when…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names in insurance have been…
Customer Experience Coaches Drive Satisfaction Online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses The retail sector…
Transforming the Customer Experience in the Contact Centre
Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief Customer Solutions Officer Customer…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals the impact of poor…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to improve the customer expectations…
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is challenging and sometimes considered…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio We know onlineservice and…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which? waited 26 minutes on…
Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK Anyone who is involved…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand loyalty at all time…
Can the Haka create a winning contact centre team?
Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director at Capita Customer Management…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a leading customer engagement software…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23 per cent of contact…
Genesys 2015 Customer Innovation Awards
Genesys Announces 2015 Customer Innovation Awards Winners; Yielding amazing results, industry award winners exemplify excellence and innovation in delivering world-class…