Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…
Category: – Contact Centre Tips
How Contact Centres Can Be More Successful on Black Friday
How Contact Centres Can Be More Successful on Black Friday – Retailers worldwide mark it as…
Empowering Contact Centre Agents in a Tech-Driven world
Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…
Challenges in Enhancing Customer Experiences & Striking the Right Balance
The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries into…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
Payment Orchestration – Why it’s Time to Call the Tune according to Encoded
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington…
How to Optimise your Workforce Management to Handle Peak Demand
Contact centres are some of the busiest work environments in the world. During peak demand periods…
Worksheet for creating your contact centre strategy
Worksheet for creating your contact centre strategy – Identify priorities and decide how to invest your…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
Contact Centre Forecasting Fundamentals: How to Forecast Workload
Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…
The Art of Contact Centre Scheduling: A Balancing Act
Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…
6 Ways That You Can Reap The Benefits of CCaaS
6 ways that you can reap the benefits of CCaaS – Contact centre specialists Enghouse Interactive…
The Ultimate Guide to Managing Peak Demand in your Contact Centre
The ultimate guide to managing peak demand in your contact centre – New guides published by…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Creating Flexible Contact Centre Teams
Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…
Turn to your Contact Centres to Gain Valuable Customer Insights
Why Enterprises Need to Turn to their Contact Centres to Gain Valuable Customer Insights In a…