Aspect Software wins Security Solution of the Year for Verify at 2018 UK Cloud Awards Aspect…
Category: – Cloud
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO,…
NICE inContact Empowers Contact Centres with CXone
NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone NICE inContact CXone…
Benefits of Systems Integration with Cloud Contact Centre
The Benefits of Systems Integration with Cloud Contact Centre Solutions Colin Hay at Puzzel explores the…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and…
Feenstra Powers Up Customer Experience with storm®
The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a…
WFM – Your First Step to a Cloud Contact Centre
WFM – Your First Step to a Cloud Contact Centre – Mike Bourke, SVP & GM…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…
Npower Contact Centre moves to the cloud with 4net
Npower Contact Centre moves to the cloud with 4net, bt and avaya 4net Technologies, a leading…
Customer Experiences in the Cloud Has Never Been More Clear
Connecting Customer Experiences in the Cloud Has Never Been More Clear – Stefan Captijn of Genesys…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Avoid Customer Churn with Cloud-Native Contact Centres
Avoid Customer Churn and Increase Revenues with Cloud-native Contact Centres – Frost & Sullivan whitepaper finds…
Looking back on the Cloud In The Contact Centre
Looking back on the cloud – Years after predicting the future of cloud-based workforce management, Teleopti’s…
From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst,…
Foehn Redefines Cloud Phone Systems Management
Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo Easy-to-use cloud phone system reduces the…
Core Contact Utilize Noble Enterprise Cloud Solution
Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution Noble…
NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE is included in the G-Cloud 9 framework, allowing government agencies at all levels to quickly…
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start…