About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek…
Category: – Cloud
Moving your Contact Centre to the Cloud? What’s on offer?
Moving your contact centre to the cloud? What’s on offer and what to consider… Derek Forrest…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider…
Amazon Connect As Cloud Contact Centre Solution?
Why use Amazon Connect for your cloud contact centre solution? On-prem to cloud……… You’ve decided to…
Route 101 Approved for UK Government’s G-Cloud 13 Framework
Route 101 awarded a place on a major UK Government procurement framework to deliver contact centre…
Sensee LiveDesk Hybrid Working On G-Cloud 13
Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework Sensée have…
So Why Should I Switch to the Cloud then?
Why should I switch to the cloud? My server room is my comfort zone You’re a…
IPI Named Supplier on G-Cloud 13 Framework
IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available…
Infobip to Improve Customer Satisfaction with Dialogflow Integration
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud Infobip’s innovative omnichannel…
Content Guru Data Platform Recognised at Awards
Content Guru’s Customer Data Platform Recognised for Excellence at UK IT Awards 2022 Content Guru, leading…
Cyara Awarded Place on Crown Commercial Service G-Cloud 13
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has…
Sytel Extends Contact Centre as a Service with Softdial Cloud
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Centre as a Service (CCaaS)…
Content Guru Accepted In UK G-Cloud 13 Framework
Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government Global…
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A…
True Cloud vs Fake Cloud: What’s the Difference?
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters In his latest…