Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft…
Category: – Case Study
How RAC Automate Emergency Callouts and Reduce Costs
Case Study: How Content Guru Helped the RAC to Automate Emergency Breakdown Callouts and Reduce Costs…
Home Security Company Ring Deploy Aspect Via™
Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution – Aspect Via Workforce…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight…
Portsmouth City Council Extends Call Recording
Portsmouth City Council Extends Call Recording to more departments Following the successful installation of a Liquid…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE…
Enghouse Help Housing Specialist Achieve 100%
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round The well-used terms “sustainable” and…
Account Technologies Achieve Growth Supported by Noble Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution Noble Systems, a global…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
VoiceSage Publishes Elmbridge Borough Council Case Study
VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced…
Knowledge Management Improves Call Handling Process
Knowledge Management Significantly improves the call handling process – BPO maximises call centre efficiencies to online…
Echo-U Get Healthy at Newcastle Contact Centre
Employee minds really matter at Echo-U, Newcastle. The demands of working in a busy call centre…
Vitality Healthcare Improves Customer Journey with Noble
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems,…
Northumbrian Water Select PC-1 to Power Customer Strategy
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…