Sabio Jump 10 Places in Megabuyte50 Ranking
Sabio jumps 10 places in Megabuyte50 ranking of Top 50 private technology Customer contact technology specialist Sabio has been listed…
Awards
Geoffrey Insurance Excels at ECCCSA Awards
Geoffrey Insurance excels at customer engagement, winning two innovation awards! Geoffrey Insurance has two reasons to celebrate after its new…
NHS 111 PRM Named Silver Winner at ECCCSA Awards
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management (PRM) service receiving a…
4Net Technologies Top Status Avaya Edge Partner Programme
4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme 4net Technologies have been awarded with the Avaya Diamond…
The ECCCSA Awards – And the Winners are…..
The winners of the European Contact Centre and Customer Service Awards 2016 were announced to a full house at the…
BT Consumer and Genesys Win at ECCCSA Awards
BT Consumer and Genesys Win Silver Innovation in Customer Service Award at the 2016 European Contact Centre & Customer Service…
Webhelp Wins Gold and Silver at ECCSA Awards
Webelp wins Gold and Silver at the 2016 European Contact Centre & Customer Service Awards Leading global customer experience and…
Webhelp Scoop Customer Experience Provider Award
Webhelp Named Customer experience Provider of the Year at Global Sourcing Association Awards 2016 Leading global customer experience and business…
Auxillis shortlisted for North East Contact Centre Awards
Auxillis shortlisted for two North East Contact Centre Awards The North East Contact Centre awards now in their 13th year,…
Interactive Intelligence Visionary in Gartner Magic Quadrant
Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe Company positioned…
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact Centre as a Service,…
North East Contact Centre Awards Shortlist Announced
North East Contact Centre Awards, organised by Sunderland Live, and celebrates the successes of the North East Contact Centre Industry…
Geoffrey Insurance triumphs at Customer Service Awards 2016
Geoffrey Insurance is celebrating after being named the ‘Best Small Contact Centre’ in the UK, gaining top ten positions in…
Content Guru Triumphs at Comms National Awards 2016
Content Guru Triumphs at Comms National Awards 2016 The Content Guru (CG) team was delighted to win the award for…
Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot within two hotly contested…
Aspect Named Leader Contact Centre Interaction
Aspect Software named a leader in Contact Centre Interaction Management for Large Contact Centres by independent research Firm – Aspect…
Content Guru Presented with Queen’s Award for Enterprise
Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise On 29th September, Content Guru was honoured…
Winners Announced at the 2016 National Planning Awards
Twelve Winners announced at the 2016 National Planning Awards Twelve individuals and teams were recognised on 28th September at The…
Contact Centre Fraud – The Case for Voice Biometrics
Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the issue of telephone fraud in contact centres and how…