Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK…
Category: – Awards
Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards
Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at…
UK National Contact Centre Awards Winners Announced
– Winners announced at a gala dinner at The Brewery in London last night (15 May)…
Judges Prepare For Questions about ECCCSAs
Judges prepare for questions about ECCCSAs • Chair of the Judges, Ann-Marie Stagg hosts webinar at…
ECCCSA Awards 2018 Now Open for Nominations
European Contact Centre and Customer Service Awards open for nominations • Nominations open on 4 May…
MatsSoft Positioned in Gartner Magic Quadrant
MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
VoiceSage Wins Network Computing ROI Award
VoiceSage Wins Network Computing ROI Award – Customer communications and outreach solution leader claims latest user-voted…
Welsh Contact Centre Awards – and the winners are…..
The best contact centres in Wales as Claudia Winkleman crowns champions in £650m sector The top…
Parseq’s Mark Lonie Shortlisted in National Contact Centre Awards
Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK…
Nominations close for 2018 UK National Contact Centre Awards
Nominations close for 2018 UK National Contact Centre Awards • 25% increase in entries compared to…
Severn Trent Strike Gold at UK Complaints Handling Awards
Severn Trent has been recognised for its great customer service by being handed the ‘Best Utility’…
Last Week for UK National Contact Centre Awards
– Simplified entry process means it only takes around 15 minutes to enter – Downloadable Toolkit…
IP Integration Growth Partner of the Year by Avaya
IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK…
4net Technologies Win Coveted Avaya Awards 2018
4net Technologies have won 2 coveted Awards at Avaya’s Edge of the World Tour 2018. Avaya’s…
Sabio Win Avaya Contact Centre Partner of Year Award
Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award • Leading Customer Experience and…
10 Days Left to Enter the UK National Contact Centre Awards 2018
The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact…
NICE Magic Quadrant for Workforce Engagement
NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management, Placed Highest in Ability…
North East Contact Centre Awards – And the Winners are….
Winning Stars of Region’s Contact Centre Industry Unveiled at Annual Awards – NECCA’17 The ‘shooting stars’…