Contact Centre Review of the Year 2015

Contact Centre Review of the Year 2015! This year has been both a busy and landmark…

Predictions for contact centres I never thought I’d make

5 predictions for contact centres I never thought I’d make! We invited Paul Scott of Paul…

Black Friday isn’t over yet for the contact centre

With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio,…

What is the Voice of the Customer?

What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…

Black Friday 2016. Bigger. Better. Digital? Webhelp UK

Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why…

Blog: We Salute VOCA for paying National Living Wage

Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…

Brits Abandon Shopping Without Right Communication

Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…

Contact Centre Predictions: The Key to Success

Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic…

We’re more likely to Divorce than switch our Bank

We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa…

Top 3 Contact Centre Technology Trends for 2016

Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead…

Jabra Blog: Get it Done, Faster, with a “How-to-Do” List

Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…

It’s always good to have a Plan B

Blog: It’s always good to have a Plan B in your contact centre – You don’t…

Jabra: From Production Line to Knowledge Factory

From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts…

Black Friday could make or break the contact centre

Black Friday could make or break the contact centre – Aspect Software offers practical tips for…

Business Continuity in the Contact Centre during Winter 2016

Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…

Black Friday – What does this mean for Contact Centres?

In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…

Working with Third-Party Partners to achieve PCI-DSS

Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…

Credit Cards and Contact Centres Shouldn’t Mix

Why Credit Cards and Contact Centres Shouldn’t Mix – Matthew Bryars, CEO ofAeriandi,on how to combat…

Keep your customer feedback strategy on track

Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…

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