Nobody is perfect but at least I admit my Miss Steaks

We like to think that this humble website is perfect – we also like to think…

Mitigating security risk by sensitive call recordings

Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings…

Just What is The Customer Happiness Index?

Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel  explains the metrics behind the…

Robots are Coming but are they taking over the Contact Centre?

“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…

A four step plan for contact centres to learn from the Military

Contact centres can learn from the Military when it comes to delivering excellent customer service using…

5 Common CX Mistakes in the Contact Centre

5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball,…

How the right solutions make blended contact centres successful

How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…

The game of authentication and fraud detection

Guess Who? – The game of authentication and fraud detection – Amit Desai, Senior Director of…

Dispelling the Myths of PCI DSS – Matthew Bryars CEO Aeriandi

Dispelling the Myths of PCI DSS – Matthew Bryars, CEO of Aeriandi Almost a decade on…

The Origins of Speech Analytics in the contact centre

Speech analytics software offers a myriad of benefits to the contact centre industry. As this has…

Is your Contact Centre Mobile Ready asks Aspect Software

Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations…

Start Being Happy – It Will Double Your Productivity

Start Being Happy – It Will Double Your Productivity. In his series of articles on new…

Voice of the Customer or Customer Attitudes – Take a New Approach

Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA…

Website that United the World & Made Collaboration Cool

The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…

Introducing the Contact Centre of the Future

Introducing the Contact Centre of the Future – Digital technology has had a significant impact on…

Sales and Call targets or is it Customer first?

Sales and Call targets or is it Customer first? My travels this week took me to…

Teleopti WFM – Beyond the Silo in Contact Centres

Teleopti WFM – Beyond the Silo in contact centres; Hussein Kamel, workforce management consultant at Teleopti…

A day in the Life of a Contact Centre Card Payment

A day in the life of a contact centre card payment – what does happen to…

How WebRTC Can Improve Landing Page Conversions

How WebRTC Can Improve Landing Page Conversions according to Alyx Kaczuwka of Aspect Software If you’ve…

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