Chatbots: The next step in the evolution of contact centres

Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…

Integrating Social Big Challenge Facing Contact Centres

Integrating social channels is the next big challenge facing contact centres, says Aspect Software Contact centre…

Challenger Banks think they do it better than the Big Four

Challenger Banks think they do it better than the Big Four suggests new research from Aspect…

5 Signs Your Legacy Call Recording Solution is a Liability

5 Signs Your Legacy Call Recording Solution is a Liability according to Chris O’Brien, Digital Content…

Why Chatbots won’t Replace the Contact Centre Agent

Why chatbots won’t replace the contact centre agent – Bruce von Malitz, Managing Director at 1Stream…

Chatbots – Next Step in Evolution of the Contact Centre

Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…

Just 1 in 5 Five Customers Get Through First Time

Just one in five customers get through to a business the first time they call according…

Hanging on the telephone – From Call Centre to Stall Centre

Hanging on the telephone – From Call Centre to Stall Centre; Tony Porter of Eckoh talks…

Don’t Consign the Landline To The Landfill Just Yet

VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders…

Careless Talk Costs Money according to Eckoh Poll

Careless Talk Costs Money according to Eckoh Poll – More than a third of people have…

Omni-channel is hot news so what’s the hitch?

Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…

Do You Know Where Your Legacy Call Recording Data Is?

Do You Know Where Your Archive Call Recording Data Is? Organisations that fail to take data…

Customer Experience Coaches Drive Satisfaction Online

Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…

Simplify Card Payment Process Ditch the CVV Code

It’s time to simplify the card payment process! Take the first step by ditching the three-digit…

Making it happen – driving change management

Making it happen – driving change management By Steve Shellabear • Director at dancing lion training…

The Impact of Data on the Customer Experience

Businesses must recognise the transformative impact of data on the customer experience, says Aspect – A…

Contact Centre Technology – more than the front line

Contact centre technology – more than the front line – Clare Angood of Aspect Software explains…

The Right Customer Service Software Make’s All The Difference

Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…

Apple Support for WebRTC Accelerates Customer Service

Apple support for WebRTC set to accelerate browser-based customer service – Stuart Dorman, Chief Innovation Officer,…

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