Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
Category: – Articles
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could…
The Future of Intelligent Customer Routing
The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal…
Why Voice WILL Remain Strong in 2017 says Opinion8
Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your…
What does Uberisation mean for your contact centre?
What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
Consumers Still in the Dark About Role of Contact Centres
Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
Key Tools To Help Improve The Customer Journey
3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
4net Technologies Win coveted Avaya Innovation Award
4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…
Webhelp Asks Are UK Retailers Ready to Talk Personalisation?
Personalisation has been a much talked about theme in retail in recent years and continues to…
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…
Consumer Complacency Puts Personal Data at Risk
Consumer complacency puts personal data at risk – Research reveals that only half of UK consumers…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre…
5 Trends Set to Transform Contact Centres in 2017
5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European…
Customers Tired of Having to Repeat Themselves
Customers are Tired of Having to Repeat Themselves Again and Again, Says Aquarium Aquarium Software says…
Have you been SIM swapped? Warning Signs of Mobile Banking Fraud
Have you been SIM swapped? The top five warning signs of mobile banking fraud Mobile banking…
2017 Five Key Tech Trends for Effective Customer Engagement
2017’s Five key technology trends for effective customer engagement – Sabio looks forecasts whats hot and…