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3 March 2021

How Natural Language Processing Can Benefit Contact Centre Agents

Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and customers Martin Taylor, Deputy…

25 January 2013

Enghouse Interactive says Weatherproof Your Contact Centre

1 February 2013

Barclays Close Salford Quays Contact Centre

1 February 2013

Lloyds Banking Group Close Motherwell Contact Centre

8 February 2013

Carphone Warehouse Outsources to Capita

5 July 2018

Balancing Agents & Bots in your Retail Service Experience

One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to live agent assistance. When…

8 December 2016

Is Fear Of Management Holding You Back?

25 September 2017

North East Contact Centre Awards – The Search Has Begun!

10 December 2015

Verint Recognised in Magic Quadrant for Customer Engagement

6 October 2016

What Does Customer Engagement Mean for your Organisation?