Call Centre Management Association (CCMA)
The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We…
CCMA
- 24 June 2022 | When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
- 23 June 2022 | West Yorkshire Police Contact Centre Records Busiest 24 Hours
- 23 June 2022 | Half of UK Plagued by Increased Cold Calling from Contact Centres
- 23 June 2022 | Is The Misalignment of CX priorities Driving You Round The Bend?
- 22 June 2022 | UK National Contact Centre Awards Winners Announced
- 22 June 2022 | Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
- 22 June 2022 | ResQ Sweeps Up Gold at UK National Contact Centre Awards
- 21 June 2022 | PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
- 21 June 2022 | CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
- 20 June 2022 | Is it Time to Retire Average Handling Time in Contact Centres?
- 20 June 2022 | Contact Centre White Paper: How to Prepare for PCI DSS v4.0
- 20 June 2022 | 3 in 4 Consumers Walk away if Customer Service is Poor
- 20 June 2022 | So what has the smartphone ever done for customer service?
- 16 June 2022 | Jabra Engage 55: The Ultimate Portable Professional Headset
- 16 June 2022 | ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
- 16 June 2022 | Freshworks & PCI Pal Partner to Futureproof Card Payments
- 16 June 2022 | Ways to Connect with Employees in World of Remote & Hybrid Work
- 15 June 2022 | AI Solution Empowers Contact Centres to Predict Future Outcomes
- 15 June 2022 | Addressing Contact Centre Agent Stress with Technology
- 14 June 2022 | Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey