Call Centre Management Association (CCMA)
The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We…
CCMA
- 19 January 2021 | Contact Centre Virtual Event: The Future of Security & CX
- 19 January 2021 | Contact Centre Outsourer Substantial Investment
- 15 January 2021 | Xdroid Applauded for Voice & Facial Analytics
- 14 January 2021 | Boost Automation & Expand Customer Self-Service with AI
- 14 January 2021 | Hull City Council and Civica Create 100 contact centre Jobs
- 14 January 2021 | FourNet ‘2021 & Beyond’ Remote Working White Paper
- 13 January 2021 | Conn3ct secures Position on G-Cloud 12 Framework
- 13 January 2021 | The Changing Face of the Contact Centre Post Covid
- 13 January 2021 | CC33 Contact Centre Set to Create an Additional 400 Jobs
- 12 January 2021 | Tickets Go On Sale As ECCCSA 2020 Goes Virtual
- 12 January 2021 | 5-Step Checklist for Mastering Enterprise AI in Contact Centres
- 12 January 2021 | IP Integration (IPI) Announces Sat Sanghera as New CEO
- 11 January 2021 | CallCare Appointed To Manage COVID 19 Vaccination Helpline
- 11 January 2021 | Business Systems Announces Investment to Accelerate Growth Plans
- 8 January 2021 | Choosing Customer Service Channels for your Contact Centre
- 6 January 2021 | Calabrio ONE Now Available via Twilio Flex Ecosystem
- 6 January 2021 | CCMA Partner with Sabio to Deliver Benchmark Service
- 6 January 2021 | How has COVID-19 affected your Contact Centre Operation?
- 4 January 2021 | How To Improve Caller Authentication in Contact Centres
- 4 January 2021 | 2021 Will Be The Year of CX in the Contact Centre