Latest Contact Centre News

Call Centre


Maintel is a cloud and managed services company with a focus on communications. Its people are experienced, trusted technology advisors,

– Contexta360

Our aim is to radically improve the interaction journey for both the customer and the company Contexta360 is a leading


SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique


In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company.


NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance

Foehn Ltd

Foehn offer great value cloud contact centre solutions. Designed for incredibly fast adoption, our cloud contact centre brings the power


Akixi can improve the efficiency and consistency of your company’s communications strategy, with flexible and scalable call management solutions for


Conn3ct is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges


PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present payments. PCI Pal’s globally accessible

Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company

– Calabrio

Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio

Britannic Technologies

Britannic Technologies are award-winning specialists in contact centre, business communications, systems integration, digital transformation and managed services with experience of

Oscar Acoustics

Oscar Acoustics – Providing over 41 years of sound business Founded in 1978 by John Hancock our current non-executive chairman,

Business Systems

Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.  Throughout our 30+ years

– IPI (IP Integration)

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver


FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video

– TalkDesk

Talkdesk is a cloud contact centre for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the


ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry