Latest Contact Centre News

Call Centre

– NICE

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance


CardEasy

Secure, PCI DSS compliant payment solution for contact centres Whether your customers choose to pay over the telephone or via


Odigo

Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisation and individuals thanks to a


– Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, Medallia Experience Cloud, leads the market


– IPI (IP Integration)

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver


Five9

The Intelligent Cloud Contact Centre: Reimagine Customer Experiences and Realise Results With Five9, businesses can unlock customer intelligence and insights


Sensee

Sensée is a work-from-home (WFH) and hybrid workplace specialist.  Our services include: – HomeAgent-based contact centre outsourcing: We help well-known


– Contexta360

Our aim is to radically improve the interaction journey for both the customer and the company Contexta360 is a leading


– Jabra

Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique


PR Artistry

PRA is an experienced B2B content creation and PR company based in Henley-on-Thames.  We only work with IT/Software companies and


Customer Touch Point

Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless


– CallMiner

CallMiner, the leading provider of conversation analytics to drive business improvement… CallMiner is the global leader in conversation analytics to


Maintel

Maintel is a cloud and managed services company with a focus on communications. Its people are experienced, trusted technology advisors,


Akixi

Akixi can improve the efficiency and consistency of your company’s communications strategy, with flexible and scalable call management solutions for


Content Guru

Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across


PCI Pal

PCI Pal ® is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict


Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company


SVL Business Solutions

SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique


Ventrica

In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company.


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