Latest News & Information from the UK Contact Centre Industry

Why is Omni-Channel Customer Service so Important?

Customer Service is king. With 80% of consumers more likely to buy from brands that offer personalised experiences,…

6 Keys to Exceptional Customer Communication

Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is the communication…

National Contact Centre Awards 2024 – Finalists are announced

Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of the UK…

Your Guide to AI in WFM – Get the Complete eBook

Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people,…

The Importance of Moving from On-Premise to Cloud-Based Tech?

With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…

Your Guide to AI in WFM – Get the Complete eBook

Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people,…

Ventrica Joins Forces with Tommee Tippee to Enhance their CX

Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is delighted to…

Zoom and Avaya announce new strategic partnership

Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre Avaya selects…

Sigma Connected & BMet Mark 8 Year Jobs Partnership Success

Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of their successful…

Health Initiatives in the Contact Centre – Be Part of the Survey

ContactBabel is working with researchers and industry partners to find out what contact centre advisors/agents think about the…

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