Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider of the intelligent cloud…
Latest Contact Centre news
Articles
Your Customers Can’t Hear You. That’s Probably Not Good
Your customers can’t hear you. That’s probably not good for your contact centre nor our customers IRIS recently surveyed 1,000…
Case Studies
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents and tenants with new…
Contact Centre Tips
Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales UK, Ireland & MEA,…
COVID-19
Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Events
Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
PCI/DSS – GDPR
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres secure, fast, payment solutions…
Recruitment
DWP Stoke Contact Centre Closes with 120 Jobs Lost
DWP Closes its Hanley contact centre with the loss of 120 related contact centre jobs. The Department for Work and…
Social Media/Digital
Vivobarefoot Digital CX Partnership with Arvato CRM
VIVOBAREFOOT announces new digital customer experience partnership with Arvato CRM to support global expansion Global natural health and footwear brand…
Training
Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Awards
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact Centre Awards Celebrating their…
Cloud
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider of the intelligent cloud…
Customer Service/Experience
Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements for the evolution of…
Downloads
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year to be a year…
Outsource
FM Outsource New Hire to Enhance Employee Experience
FM Outsource welcomes new hire to enhance the employee experience – Bury-based outsourced contact centre FM Outsource has welcomed Jo…
Products
Jabra launches PanaCast 50 Video Bar System
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra PanaCast 50 Video Bar…
Reports/Surveys
Chatbots Still Falling Short of Consumer Expectations
New survey finds contact centre chatbots are still falling short of consumer expectations Global survey reveals consumers rate the quality…
Artificial Intelligence
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien – Global Corporate Communications…
WhitePapers
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…